Job Description For Multi-Property Director of Operations (Pre-Opening)- Marriott Kampala
Company Overview
Be part of something extraordinary at the new Marriott Kampala, set to open in December 2025. This landmark property will redefine luxury hospitality in Uganda and beyond. The development features two towers-one housing 181 hotel rooms and the other offering 96 executive apartments. Guests will enjoy eight diverse dining and lounge outlets, extensive banqueting facilities, and 4-5 modern meeting rooms designed for high-impact events. The hotel will also be home to the largest casino in Africa, making it a premier destination for both business and leisure travelers. Located in the heart of Kampala, this flagship opening offers a unique opportunity to shape the future of hospitality in the region.
Role Summary
We are seeking a strategic and results-driven Hotel Operations Manager to lead all aspects of hotel operations. This role oversees key departments including Front Office, Housekeeping, Food & Beverage, Recreation, and Engineering. You will work closely with department heads to implement brand strategies, enhance guest satisfaction, and drive financial performance. Reporting directly to senior leadership, you will play a pivotal role in aligning operations with brand standards and delivering exceptional guest experiences. This is an immediate-start position to support the successful pre-opening and launch of the hotel.
Key Responsibilities Operational Strategy & Profitability
- Drive guest satisfaction by identifying key service drivers and trends
- Make strategic decisions to meet operational and financial goals
- Align departmental strategies with brand objectives
Revenue & Cost Management - Monitor performance against budget and financial targets
- Optimize occupancy, rates, labor, and expenses
- Analyze wage data and coach teams for efficiency
Team Leadership & Collaboration - Lead department heads to deliver consistent, high-quality service
- Set clear goals and foster accountability
- Promote a culture of excellence and teamwork
Guest Experience - Act on guest feedback and resolve issues promptly
- Maintain strong guest presence and engagement
- Ensure all areas exceed guest expectations
People & Culture - Promote fair treatment and open communication
- Conduct performance reviews and support career development
- Ensure policy compliance and lead change initiatives
Desirable Skills and Qualifications - Degree in Business Administration, Hotel Management, or related field with 4 years of relevant experience
- Proven leadership in guest services, front desk, housekeeping, or operations
- Strong financial acumen and strategic thinking
- Excellent communication and team leadership skills
- Experience in managing cross-functional hotel teams
Compensation and Benefits - Competitive salary and performance-based incentives
- Professional development and training opportunities
- Employee discounts and travel benefits
Career Growth Opportunities - Join a flagship Marriott opening in East Africa
- Access to global leadership development programs
- Opportunities for international mobility and cross-functional growth
- Mentorship and coaching from senior Marriott leaders
Application Instructions Excited to shape the future of hospitality in Kampala?
Apply now with your CV and a cover letter outlining your leadership experience and readiness to take on a pre-opening challenge.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
Be where you can do your best work,
begin your purpose,
belong to an amazing global team, and
become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International.
Be where you can do your best work,
begin your purpose,
belong to an amazing global team, and
become the best version of you.
Muzammel Huque Chy
Makkah, Saudi Arabia