United States
Marriott International, Inc. is a global leading travel company based in Bethesda, Md., USA, with more than 6,000 properties in over 122 countries.
Industry : Hotels & Resorts
Department : General Management
Location : Noumea, New Caledonia
Level : Management
Posted : 22 May 2025
Job Role : General Manager
Recruiter : Marriott International
Job Ref : HOZ83207
Employment Type: Permanent
Job Type : Full Time
Validate Through : 2025-06-20
Salary Description: Competetive Salary Offered
JOB SUMMARY
Functions as the primary strategic business leader of a full-service property and responsible for the leadership and management of a designated cluster of properties. As General Manager of the properties, responsible for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Leads the leadership teams in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. In addition, the General Manager builds relationships with key customers through personal involvement in the sales process. The position ensures sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Position serves as the principal interface with property ownership and establishes relationship as a business partnership. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. Responsible for the overall performance of a designated cluster of managed properties and oversees all activities associated with the pre-opening processes for new build units. In addition, the position is responsible for sales and revenue generation for all units within the cluster.
CANDIDATE PROFILE
Required:
• 10+ years of progressive experience in hotel industry preferred and prior GM experience in similar size hotels. Multi-property experience a plus.
Must be fluent in French.
Must have experience working in remote locations
• Excellent food & beverage, event management, rooms operations, revenue management, human resources and quality assurance skills, including experience with strategic planning, budgeting, negotiating and interpreting contracts, SOPs, and project management
• Demonstrated ability to operate in a matrix organization and leverage centralized organizational resources
• Ability to independently manage multiple projects simultaneously.
• Demonstrated ability to deliver results in adverse conditions when faced with complexity and ambiguity
• Experience evaluating business trends and risks and successfully developing/implementing new business programs and strategies that enhance multi-unit business performance while mitigating business concerns
• Track record of creating positive and influential owner relationships
• Must be a New Caledonian or French passport holder
Preferred Skills and Knowledge:
• Ability to creatively execute against strategy and drive results; can create unique guest experiences and maximize revenue within the brand framework
• Strong organization skills
• Financial management and analytical skills e.g., ability to analyze P&L statements, develop operating budgets, forecasting, and capital expenditure planning
• Ability to evaluate business trends, determine applicability, and modify business strategies accordingly
• Ability to manage customer preference, loyalty, and engagement
• Ability to take constructive action without relying on directions from others
• Ability to network and build relationships to grow the business
• Strong problem-solving skills; encourages new innovative solutions when appropriate
• Strong communication skills (verbal, listening, writing, presentation)
• Effective influence, consensus building, and negotiation skills
• Ability to effectively manage and support change
• Strong associate relations and customer relations skills
• Proven success in talent management and manpower decisions
Education and Professional Certification:
• Bachelor's degree in related area, or equivalent relevant experience
CORE WORK ACTIVITIES
Leading Operations and Department Teams
• Sets goals and expectations for direct reports using the performance review process.
• Identifies leadership management on the property.
• Inspires and motivates team to achieve operational excellence.
• Creates a synergistic leadership team and business environment that consistently delivers positive results and continuously strives to improve these results.
Managing and Sustain Sales and Marketing Strategy
• Develops deployment strategies to market property in order to continue to grow market share.
• Supports the sales strategy by encouraging leadership team to develop effective revenue management strategies.
• Ensures focus is on proactive selling as well as reactive selling.
• Reviews the STAR report, competitive shopping reports and using other resources to maintain an awareness of the property's market position.
Managing Responsibilities with Property Stakeholders
• Assists with building and maintaining the owner relationship as a business partnership while maintaining the General Manager's position as the point person for the owner.
• Manages an effective balance between the owner's interests and the company's interests.
• Understands the owners' perspective and ROI expectations.
Managing Profitability
• Identifies key drivers of business success and keeping the team focused on the critical few to achieve results.
• Reviews sales goals and strategies to ensure alignment with the brand business strategy and proper pricing and positioning of the properties in the market.
• Champions change in order to insure property is profitable.
Maintaining Revenue Management Goals
• Supports the property General Manager(s) in executing the sales and revenue management activities to maximize performance.
• Ensures above property sales and revenue engines are leveraged to drive RevPAR improvement year over year.
• Oversees the alignment of revenue strategies amongst the area properties.
• Ensures capital expenditure funds are being used to address the priorities outlined in the brand business strategy.
Managing Property Operations
• Holds staff accountable for successful performance.
• Utilizes an "open door" policy.
• Communicates a clear and consistent message regarding property goals to produce desired results.
• Fosters employee commitment to providing excellent service.
Managing and Conducting Human Resources Activities
• Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
• Hires executive committee team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
• Creates appropriate development plans based on individual strengths, development needs, career aspirations and abilities.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We're looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Muzammel Huque Chy
Makkah, Saudi Arabia