Standard Operating Procedures for Hotels
Hotels benefit from consistently enforced SOP’s.
In the hotel industry where excellent, consistent service is a key factor in success, Standard Operating Procedures/Standards of Performance Training Manuals, or simply known as SOPs, play an important role.
In the competitive hotel industry, standard operating procedures ensures that a hotel keeps the promises made in its marketing materials and advertisements. Standard operating procedures also ensure that guests get the same treatment each time they visit the hotel. A thorough SOP can help employers with posting future job openings because each employee's role is clearly outlined. Having SOPs also provides a foundation for hotel employees' performance evaluations.
Sterling Hospitality SOP’s have been developed over many years of hands-on experience in the International Hospitality arena. They cover all areas in Resort Hotel Management, and have been introduced and fine-tuned over the last 35 years in a multitude of diverse new and existing properties world-wide.
The Manuals are available for viewing and purchase via our website.
For further information please visit our website : www.sterlinghospitality.co.za
or Call,
Mike FitzGerald
CEO
Sterling Hospitality
+27 76 891 4189