Director, Extended Stay Operations

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Director, Extended Stay Operations

Wyndham Hotels & Resorts is now seeking a Director, Extended Stay Operations to join our team at the Remote in the United States location in Remote, Remote.

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You'll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you'll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can't wait to welcome you!

The Role

The primary responsibility of Director of Extended Stay Operations (DESO) is to live and exhibit our "Owners First" culture. DESO will manage a team of Operations professionals and be a conduit between developers/owners/management companies/hotel staff and WHR teams, creating the value proposition and driving revenue through engagement in WHR programs and services that yield top line revenue (i.e. Revenue Management Services, Remote Sales, Wyndham Sales, Signature Reservations and future programs). DESO will also leverage their background and experience to advise on extended-stay operational excellence to improve the bottom line for owners.

What you'll do

• Supervise several manager-level team members focused on driving operational excellence from contract execution through hotel opening and ongoing operations.
• Drive extended-stay occupancy (ESOC) to best-in-segment levels for each hotel by marshalling resources within WHR to achieve mutual goals.
• Lead WHR efforts to expand overall revenue generation opportunities, drive growth and performance (RPI).
• Maintain consistently-high quality performance and increase customer satisfaction (Net Promoter, OSAT) for our extended-stay hotels
• Build and maintain relationships with key influencers within the developer/owner/management company/hotel teams and assist them in resolving complex challenges
• Make decisions that have a direct impact on financial goals and operations
• Understand market conditions impacting hotel operations and performance with the ability to identify, recommend and influence revenue-generating opportunities
• Influence and inspire engagement with our extended stay brands and WHR initiatives
• Recommend improvement actions that will drive positive guest reviews
• Continuously learn new initiatives and stay current with industry trends and transfer this knowledge to the team and the wider organization to enhance our value proposition
• Train and mentor team members as needed
• Seamless continuation of work while traveling on company business (i.e. conduct work using mobile devices, from hotels, while at trade shows, and/or across varying time zones when necessary)
• 70% travel with flexible work schedule
• Work under pressure with extended hours/days when required in order to meet deadlines
• Must be able to independently prioritize and schedule multiple team-member responsibilities
• This position requires the ability to stand and be on your feet for approximately 50% of the day
• This position requires the ability to sit/drive long distances for approximately 70% of the week
• Qualified candidates must be able to lift a minimum of 10 lbs and the ability to bend, twist, squat, push/pull while inspecting properties.

You'll be successful if you have

• Deep understanding of the extended-stay segment, how it differs from the transient segment and how to use this knowledge to drive the business
• Ability to manage and inspire entry-level operations team members to achieve goals
• Proficient at analyzing and organizing data consistently to execute meaningful messages internally and externally
• Proficient influencing skills to achieve operational results and client engagement
• Fluent understanding of existing WHR tools & resources and able to leverage them for the benefit of the hotel/owner
• Builds on existing internal relationships and trust & provides feedback/solutions to leadership on hotel/owner needs & challenges
• Fluent in ability to manage conflict and difficult conversations
• Expert in independently prioritizing, organizing and managing time effectively
• Excellent verbal and written communication skills required to effectively present material to various audiences
  

Required Qualifications/Experience

• Recent extended-stay experience either as a GM of an extended-stay hotel, as a management company representative for extended-stay hotels or corporate experience from another extended-stay hotel company
• 6-to-8 years of progressive experience in an extended-stay hotel as GM or a related field required, preferably, property and corporate management experience.
• 4-year college degree
• Multi-property experience
• Industry certifications
• Leadership experience
• Proficient in using Salesforce and Microsoft Suite (i.e. Office, Word, PowerPoint, Excel etc.)
• 3-5 years of Wyndham Operations experience is preferred

Company Overview

Wyndham Hotels & Resorts is the world's largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company's mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands-think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8-Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer.

Job Location: Remote in the United States,Remote,Remote,Remote00000
Employment Status: Full-time

Compensation & Benefits

For U.S. based positions only, the expected pay range for this position is $95,000-$135,000annually.

Wyndham Hotels & Resorts carefully considers a wide range of factors when determining compensation such as work location, background, experience, and performance. Compensation decisions are dependent on the facts and circumstances of each case.

In addition to the base pay, this role is eligible to receive an incentive payment pursuant to the DFO Incentive Plan,subject to the terms of the Plan.

Wyndham Hotels & Resorts is committed to attracting, motivating, and retaining talented team members who align with our company's core values. We are proud to reward our full-time team members with comprehensive benefit programs and resources which include:

• Health insurance with HSA and FSA options
• Dental insurance
• Vision insurance
• Life/AD&D insurance
• Short- and Long-Term Disability coverage
• 401(k) with generous company match
• Vacation time- Accrue1.6667hours of paid vacation per week
• Paid holidays- 11 Core Scheduled Paid Holidays with potential additional paid days off as business operations and the calendar permit (e.g. in 2025, there is an additional 8 days of paid company closure).
• Paid sick leave accrued as state and local laws require
• Additional paid time off in the form of one volunteer day, bereavement time, as well as jury duty time.

Participation in any of the benefit plans and programs made available to team members is subject to satisfaction of eligibility requirements. More information can be found on Our Benefits Page. Wyndham Hotels & Resorts reserves the right to amend or terminate any benefit plan or program at any time in accordance with applicable law.

We are accepting applications for this position through10/01/2025.