Manager, Sales Operations & Hotel Engagement

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Manager, Sales Operations & Hotel Engagement

Wyndham Hotels & Resorts is now seeking a Manager, Sales Operations & Hotel Engagement to join our team at the Remote in the United States location in Remote, Remote.

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You'll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you'll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can't wait to welcome you!

The Role

This position is responsible for supporting and delivering the sales training strategy and change management to include Global Sales, Regional Sales, Remote Sales Services and Operations support. As part of the Global Sales Operations team, this role will act to increase seller effectiveness in the market and assist the global sales organization with driving overall contribution through enablement. This position will also support Hotel Engagement by leading initiatives that support overall communication and support of the Global Sales Value Proposition.

What you'll do

Global Sales Effectiveness & Training
Position will partner with leader on the strategy of ongoing sales training. Will determine emerging trends to focus, specific skill sets and sales skills by role and execute sales training accordingly. Position will take direction from leaders on if specific teams or segments are not performing to expected levels and adjust training as needed to drive revenue performance. This will include a combination of in-person training, virtual training and self-paced sessions via Wyndham University. In addition, this role will work with SMEs and partners to schedule Monthly training calls for both Sales Team and Hotels.

Global Sales & Remote Sales Services Onboarding
Position is responsible for the development, creation, and delivery of all the New Hire Onboarding training. This includes the initial sales systems and lead process training, as well as the training on sales programs and support resources to drive contribution. Role will also evaluate trainees after onboarding at 30-, 60- and 90-day follow-up with leader and team member to ensure that the team member is hitting ramp-up milestones. If additional training is needed in a specific skill set, additional sales training will be scheduled. This will include a combination of in-person training, virtual training and self-paced sessions via Wyndham University.

Hotel Engagement
Position will work with leader to determine the sales training strategy for hotels to drive owner engagement and lead conversion. This includes the creation of content to be shared consistently with the field to include but not limited to HMP, Brand Meetings, FAC Meetings, Boot Camps etc. Position will work with leader to determine the best form of delivery and deliver the content in-person, virtual or train the trainer format.

Project Management
Partner with leadership to plan, organize, control, and lead projects within established budget and timelines.

You'll be successful if you have

• Ability to work well both independently and as part of a team to achieve goals and targets.
• Proven ability to lead a team of developing associates.
• Ability to work simultaneously on several initiatives and priorities often under pressure.
• Excellent interpersonal and communication skills to work with people at all levels and from all backgrounds and parts of the world.
• Ability to build and deliver presentations or written communication in a concise and well-organized manner.
• Ability to stay objective and fair when dealing with sensitive internal/external customer situations maintaining constructive working relations.
• Self-starter, exhibiting initiative, confidence, professionalism, and good judgment.
• Works with a high level of accountability, results orientated and dependable.
• Ability to make business decisions with integrity and honesty.
• Travel required 25%.

Required Qualifications/Experience

• Bachelor's Degree in Hotel Management, Business, Statistics, Finance, or a relevant subject is a plus.
• Seven (7) plus years of progressive work-related experience in travel industry with focus on sales systems.
• Demonstrated proficiency in sales systems, property management systems, and central reservation systems.
• Successful leadership or team management experience is required.
• Analytical - ability to review numbers and draw quick conclusion about past and future trends from data. Ability to communicate business needs to other departments.
• Hotel Sales - exceptional understanding of sales concepts, processes, and systems.
• Ownership - ability to navigate around organizational and cultural hurdles to achieve goals and resolve issues. Understanding of when to escalate items outside their control.
  

Company Overview

Wyndham Hotels & Resorts is the world's largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company's mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands-think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8-Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer.

Job Location: Remote in the United States,Remote,Remote,Remote00000
Employment Status: Full-time

Compensation & Benefits

For U.S. based positions only, the expected pay range for this position is $85,000 - $110,000annually.

Wyndham Hotels & Resorts carefully considers a wide range of factors when determining compensation such as work location, background, experience, and performance. Compensation decisions are dependent on the facts and circumstances of each case.

In addition to the base pay, this role is eligible to receive an incentive payment pursuant to the Annual Incentive Plan with a 15% annual target, subject to the terms of the Plan.

Wyndham Hotels & Resorts is committed to attracting, motivating, and retaining talented team members who align with our company's core values. We are proud to reward our full-time team members with comprehensive benefit programs and resources which include:

• Health insurance with HSA and FSA options
• Dental insurance
• Vision insurance
• Life/AD&D insurance
• Short- and Long-Term Disability coverage
• 401(k) with generous company match
• Vacation time- Accrue 1.25hours of paid vacation per week
• Paid holidays- 11 Core Scheduled Paid Holidays with potential additional paid days off as business operations and the calendar permit (e.g. in 2025, there is an additional 8 days of paid company closure).
• Paid sick leave accrued as state and local laws require
• Additional paid time off in the form of one volunteer day, bereavement time, as well as jury duty time.

Participation in any of the benefit plans and programs made available to team members is subject to satisfaction of eligibility requirements. More information can be found on Our Benefits Page. Wyndham Hotels & Resorts reserves the right to amend or terminate any benefit plan or program at any time in accordance with applicable law.

We are accepting applications for this position through 09/01/2025.