United States
Our foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of March 31, 2020, Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in over 65 countries across six continents.With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.
Industry : Hotels & Resorts
Department : Front of House
Location : Dubai, United Arab Emirates UAE
Level : Staff Line level
Posted : 17 May 2024
Job Role : Reservations Agent
Recruiter : Hyatt Hotels
Job Ref : HOZ45700
Employment Type: Permanent
Job Type :
Validate Through : 2024-06-14
Salary Description: Competetive Salary Offered
Description
Proactive, target-based selling, ensuring total revenue optimization. Assisting the Sales department (all segments) to ensure smooth and efficient reservations processed and acting as liaison between Sales & Operational departments.
Operational
• Processes all reservation requests by telephone, Email, OTAs and RESERVE system, promptly and accurately to the established standards.
• Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services.
• Ensures proactive sales conversion on target-based selling strategies and objectives. Cross-sells all elements of the Hotel (Rooms, F&B Restaurants and Spa)
• Ensures highest reservation conversion rate with minimum abundant calls lost.
• Ensures a sales attitude is adopted at all times and maintains an awareness of sales opportunities within the hotel.
• Follows up on all tentative bookings from Sales department to ensure minimum wash to our holding business and to ensure all bookings are legitimate with guaranteed liabilities.
• Responsible for groups attrition, ensures daily check on group wash or update and keeps DRS Ensures a high level of product knowledge of the hotel and local area.
• Adheres to pre-set availability, rate controls & promotional activities.
• Update No-shows and cancellations on all OTA's without fail to avoid and unwanted commissions.
• Responsible for maintaining Rate parity across all booking Channels (Website, OTA, GDS, Travel Agents Etc.)
• Develops and maintains a high level of communication with all major sources of business and advises the Director of Revenue Strategy feedback where necessary.
• Checks daily arrivals and informs concerned personnel of any missing information.
• Preparation of weekly and monthly reporting on conversion, total revenue captured and up-selling target achievements.
• Assists and prepare in groups pre-arrival process and also preparing group rooming lists, when directed.
• Inbound and outbound call management and leadership.
Customer Service
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.
• Act as a main resource for reservations needing assistance technically or with regards to achieving customer satisfaction.
• Maintains positive guest and colleague interactions with good working relationships.
Qualifications
Ideally with a university degree or diploma in Hospitality or Tourism management.
Minimum 2 years work experience as Reservation Coordinator or Front Office in a larger operation.
Good problem solving, administrative and interpersonal skills are a must.
Rishi star
Mumbai, India
Awesome hotel !!