United States
Our foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of March 31, 2020, Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in over 65 countries across six continents.With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.
Industry : Hotels & Resorts
Department : Security
Location : Austin, United States
Level : Management
Posted : 20 May 2024
Job Role : Security Manager
Recruiter : Hyatt Hotels
Job Ref : HOZ48666
Employment Type: Permanent
Job Type :
Validate Through : 2024-06-17
Salary Description: Competetive Salary Offered
Description
The Role
The Security Manager is responsible for the safety and security of the hotel. This person oversees the closed-circuit television, perimeter walks, hazard inspections, duress alarms, life safety, and key control systems. This person oversees accident/investigations/incident reporting and works with local authorities for emergency responses.
As Security Manager - Security is responsible for training and developing the team of Security Officers. This person manages day to day functions of the security department, including onboarding and training of new team mates, maintains the protection of property assets,colleagues, owners, and guests. This includes maintaining logs, certifications, and documents required by law and SOP. This role is involved supporting theoperationswith ongoing service delivery and guest safety/satisfaction. This position is highly visible and requiresknowledge of hotel services, local events and venues, and transportation options.
The Security Manager is a driver for the department and reports to the Area Director of Security & Loss Prevention. In the Directors absence; this person is a resource to the Hotel in matters relating to Security & Safety, and Risk & Loss/Liability. This person will typically work in collaboration with the Director to resolve challenges, but must demonstrate an ability to work independently as events may require. This person is an effective communicator and ensures that information is being actioned as needed in a timely manner. This person provides regular updates regarding Hotel activities and situations that may cause disruption, and is a comfortable public speaker in times of crisis.
Other responsibilities include but are not limited to the following:
• Reports accidents, injuries, and unsafe work conditions; and completes safety training and certifications.
• Follows all company policies and procedures and maintainsthe confidentiality of proprietaryinformation andprotects company assets.
• Stand, sit walk for an extended period.
• Attention to customer service with a professional and pleasant personality.
• Available to work a flexible schedule including evenings, weekends, and holidays.
• Oversee safety standards to include quarterly Occupational Safety and Health Administration (OSHA)/SAFETY audits, incident tracking, and the hazard abatement process.
• Develops detailed shutdown procedures for the property to ensure that all areas are secured at the appropriate times.
• Complies with applicable laws and safety regulations.
• Follow proper key control guidelines in loss prevention and on the property.
• Maintains a monthly checklist for allCCTVequipment, alarmed doors, and duress alarms to ensure that they are fully functional and,
• Incorporates into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of the recording system.
• Follows process for the protection of owners/guests and associates.
• Follows up on all unusual activities in and around the property that would impair thewell-beingof owners/guests and associates.
• Implements action plans to monitor and control risk.
• Manages all loss prevention operations to include but not limited to patrol process, emergency response, investigations (e.g., initial - follow-up) for all owner/guest and associate related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.
• Manages and guides the efforts of the Safety Committee.
• Manages first aid program.
• Manages the claims process and protects company assets by closely monitoring General Liability cases.
• Communicates the importance of safety procedures.
• Develops liaison with local law enforcement and emergency services.
• Effective communication with confidential matters.
• Performs other duties, as assigned to meet business needs.
The Hotels
When you stay at a Thompson Hotel, you are welcome as a resident. With intuitive service, each guest is provided a tailored experience, enhancing their personal travel journey and bridging connections to the local perspective. Thompson's unique hotels are timeless destinations, creating distinctive experiences that transform your day, your trip, or even your life. Thompson Austin offers 212 luxury guestrooms and Suites plus 17 residences along with a 10,000 square foot wellness center, 3 restaurant + bar concepts which are also open to the public, an expansive pool deck, and private cabanas, and over 10,000 square feet of flexible and traditional event space.
The 193-king room tommie Austin is built for the spirited adventurer. Guest will be encouraged to explore Austin's unparalleled offerings and in every square foot, tommie is an opportunity to meet and be inspired. Where art and atmosphere seep in from the surrounding neighborhood, and collaborations seep back out. tommie will feature a bespoke coffee and wine shop and allow guests to be the master of their own stay while still offering warm and authentic service.
Both hotels are anchored on the ground floor by The Diner Bar + The Grey Market, a street-side concept serving daily fare for locals, residents, and guests alike and helmed by award-winning Chef Mashama Bailey. This mixed-use project also features a residential tower - Siena - and 10,000 square feet of retail space.
The Benefits & Perks
We have you covered with an awesome rewards package! Health and welfare plans? We have a range of choices for you and your eligible dependents. Financial wellbeing? Got it! Opt into our 401(k) plan, College Saving Plan, or Employee Stock Purchase Plan. Oh, and we don't want to leave out our lifestyle benefits! Paid time off including vacation, holidays, and sick leave, paid Family Bonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals during shifts, well-being & educational assistance, and many more!
Qualifications
• Effective communicator in high-intensity scenarios
• Effective in providing exceptional customer service
• Clear and concise written and verbal communication skills
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal, and administrative skills
• Detail-oriented and organized
• Must be able to support Hyatt's purpose by identifying opportunities to display authentic human care to guests and colleagues so they can be their best
• Demonstrated ability to effectively interact with people and build relationships with the local community
• 3+ yrs of progressive hotel experience in a Security and/or Loss Prevention role
• Working knowledge of building Security, access control, and fire alarm systems
Rishi star
Mumbai, India
Awesome hotel !!