ANAND PRAKASH RAJAMOHAN

Front Office Manager - SRM HOTEL TRCHY
Tiruchirappalli, India

Timeline

ABOUT

Iam Team Member, motivator, skilled ,Communication skills, Handling Guest issues Handling pressure situation, Trainner, positive attitude, interpersonal skills, Taking extra responsibilities Strong knowledge about software related to Hotels, Strong ability to solve problems Quick adapt nature personal, Pro active and highly organized,

Basic Info

Industry: Hotels & Resorts

Department: Front of House

Job Level: Management

Job Role: Duty Manager

Nationality: India

Current City: Tiruchirappalli

Current Country: India

Education Level: Certificate Course

ANAND PRAKASH RAJAMOHAN's Activity

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Education

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Certifications & Awards

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Experience

Front Office Manager
2023 - Present (2 Years)

SRM HOTEL TRCHY, India
The Front Office Manager oversees all aspects of the front office operations, including guest services, reservations, check-in/out procedures, and administrative tasks. The primary goal is to ensure exceptional guest experiences and efficient operations in alignment with the hotel's standards and policies.

Responsibilities:

Guest Services:
Greet and welcome guests upon arrival.
Handle guest inquiries, requests, and complaints promptly and professionally.
Ensure high standards of customer service are maintained at all times.
Reservations and Check-In/Out:
Manage room reservations, ensuring accuracy and efficiency.
Coordinate with housekeeping and other departments to ensure timely room availability.
Oversee check-in and check-out procedures, including payment processing and room assignments.
Staff Supervision and Training:
Supervise front office staff, including receptionists, concierge, and bell staff.
Provide training, guidance, and performance feedback to ensure staff competency and customer service excellence.
Administrative Tasks:
Maintain accurate guest records and billing information.
Prepare daily reports, including occupancy rates, revenue, and guest feedback.
Manage front office supplies and inventory.
Quality Assurance:
Conduct regular inspections of front office areas to ensure cleanliness and organization.
Monitor guest satisfaction levels and address any issues or concerns promptly.
Implement quality improvement initiatives as needed.
Safety and Security:
Ensure compliance with safety and security procedures.
Respond to emergency situations, such as medical incidents or fire alarms, in a calm and effective manner.
Implement measures to prevent theft, vandalism, and other security risks.
Budget Management:
Assist in the preparation of the front office department budget.
Monitor expenses and revenue performance to achieve financial goals.
Identify cost-saving opportunities and revenue enhancement strategies.
Front Office Manager
2022 - 2023 (1 Year)

Fortune Group of Hotel, United Arab Emirates UAE
The Front Office Manager holds a pivotal position in the hospitality industry, responsible for managing the front desk operations and ensuring smooth guest experiences. Here's a detailed description of the job role:

Job Title: Front Office Manager

Job Summary:
The Front Office Manager oversees all functions of the front desk and related areas, ensuring efficient guest service delivery and adherence to company standards. They manage a team of receptionists, concierge staff, and bellhops to provide excellent customer service and support operational efficiency.

Key Responsibilities:

Guest Services:
Greet guests upon arrival, assisting with check-in procedures and ensuring a warm welcome.
Handle guest inquiries, requests, and complaints promptly and courteously.
Coordinate with other departments to fulfill guest needs and resolve issues effectively.
Reservations Management:
Oversee room reservations, ensuring accuracy and maximizing occupancy.
Monitor room availability and coordinate with housekeeping and maintenance teams for room readiness.
Manage room assignment procedures and ensure compliance with reservation policies.
Staff Supervision and Training:
Recruit, train, and supervise front office staff, including receptionists, concierge, and bellhops.
Provide ongoing coaching, feedback, and performance evaluations to ensure high service standards.
Foster a positive work environment and promote teamwork among team members.
Administrative Tasks:
Maintain accurate guest records, including registration cards, billing information, and preferences.
Prepare and analyze daily reports, including occupancy rates, revenue, and guest feedback.
Manage inventory and supplies for the front desk and related areas.
Quality Assurance:
Conduct regular inspections of front office areas to ensure cleanliness, organization, and compliance with brand standards.
Monitor guest satisfaction levels and implement corrective actions as needed.
Implement training programs and service initiatives to enhance guest experiences.
Safety and Security:
Ensure compliance with safety and security procedures, including guest identification and key control.
Respond to emergency situations, such as medical incidents or security breaches, in a calm and efficient manner.
Conduct regular security checks and implement measures to prevent theft, vandalism, and other security risks.
Financial Management:
Assist in the preparation of the front office department budget and revenue forecasts.
Monitor expenses and revenue performance, identifying opportunities for cost savings and revenue enhancement.
Implement pricing strategies and upselling techniques to maximize revenue per available room (RevPAR).
Front Office Manager
2021 - 2021 (0Months)

Ramyas Hotels Pvt Ltd Trichy, India
The Front Office Manager holds a pivotal position in the hospitality industry, responsible for managing the front desk operations and ensuring smooth guest experiences. Here's a detailed description of the job role:

Job Title: Front Office Manager

Job Summary:
The Front Office Manager oversees all functions of the front desk and related areas, ensuring efficient guest service delivery and adherence to company standards. They manage a team of receptionists, concierge staff, and bellhops to provide excellent customer service and support operational efficiency.

Key Responsibilities:

Guest Services:
Greet guests upon arrival, assisting with check-in procedures and ensuring a warm welcome.
Handle guest inquiries, requests, and complaints promptly and courteously.
Coordinate with other departments to fulfill guest needs and resolve issues effectively.
Reservations Management:
Oversee room reservations, ensuring accuracy and maximizing occupancy.
Monitor room availability and coordinate with housekeeping and maintenance teams for room readiness.
Manage room assignment procedures and ensure compliance with reservation policies.
Staff Supervision and Training:
Recruit, train, and supervise front office staff, including receptionists, concierge, and bellhops.
Provide ongoing coaching, feedback, and performance evaluations to ensure high service standards.
Foster a positive work environment and promote teamwork among team members.
Administrative Tasks:
Maintain accurate guest records, including registration cards, billing information, and preferences.
Prepare and analyze daily reports, including occupancy rates, revenue, and guest feedback.
Manage inventory and supplies for the front desk and related areas.
Quality Assurance:
Conduct regular inspections of front office areas to ensure cleanliness, organization, and compliance with brand standards.
Monitor guest satisfaction levels and implement corrective actions as needed.
Implement training programs and service initiatives to enhance guest experiences.
Safety and Security:
Ensure compliance with safety and security procedures, including guest identification and key control.
Respond to emergency situations, such as medical incidents or security breaches, in a calm and efficient manner.
Conduct regular security checks and implement measures to prevent theft, vandalism, and other security risks.
Financial Management:
Assist in the preparation of the front office department budget and revenue forecasts.
Monitor expenses and revenue performance, identifying opportunities for cost savings and revenue enhancement.
Implement pricing strategies and upselling techniques to maximize revenue per available room (RevPAR).
Guest Relations Officer
2014 - 2020 (6 Years)

Sea View Hotel Khamas Hospitality, United Arab Emirates UAE
The Lobby Manager is responsible for overseeing the daily operations of the hotel lobby, ensuring exceptional guest experiences, and maintaining a welcoming atmosphere. They manage a team of lobby attendants, concierge staff, and porters to provide efficient and personalized services to guests.

Key Responsibilities:

Guest Services:
Welcome guests upon arrival, providing a warm and personalized greeting.
Assist guests with luggage handling, transportation arrangements, and special requests.
Ensure that guests are promptly attended to and that their needs are met with efficiency and professionalism.
Lobby Operations Management:
Supervise the lobby area to maintain cleanliness, organization, and adherence to brand standards.
Monitor guest traffic flow and coordinate with other departments to ensure smooth operations.
Oversee the setup and arrangement of lobby furniture, decor, and amenities.
Concierge Services:
Provide information and assistance to guests regarding hotel facilities, local attractions, transportation options, and dining recommendations.
Arrange reservations for dining, entertainment, and tours as requested by guests.
Coordinate special services for VIP guests, including personalized amenities and experiences.
Team Leadership and Training:
Recruit, train, and supervise lobby attendants, concierge staff, and porters.
Provide ongoing coaching, feedback, and performance evaluations to ensure high service standards.
Foster a positive and collaborative work environment among team members.
Guest Relations:
Build rapport with guests and anticipate their needs to enhance their overall experience.
Handle guest inquiries, complaints, and feedback promptly and professionally.
Implement service recovery measures to resolve issues and ensure guest satisfaction.
Safety and Security:
Ensure compliance with safety and security procedures in the lobby area.
Monitor guest activity and maintain vigilance to prevent theft, vandalism, and other security risks.
Respond to emergency situations, such as medical incidents or security breaches, in accordance with hotel policies.
Administrative Tasks:
Maintain accurate records of guest interactions, requests, and preferences.
Prepare reports on lobby activities, guest feedback, and service performance.
Manage inventory and supplies for the lobby area, including concierge desk materials and guest amenities.