Dear recruiter, Please find attached my application for your review and consideration. Passionate, Hospitality professional in all divisions with a wide range of experience in the hospitality industry and related department management, Culinary and Drinks concepts. Sales and marketing. Talent hospitality experts, multi property and trouble shooter experience staying ahead of the game commitment to excellences. I feel confident that I can contribute insightful workflow management. My profile indicates the kind of leadership I can bring as a Manager who brings customer service excellence, admirable levels of staff morale, planning skills, and a genuine passion for hospitality with services excellence. In my previous and current role I overlook the property operations and assist the General Manger with aligning HODs and supporting them to achieve the property set goals. Very opertions and positive orientation operational decision making with high Self-Development & Management delivering and monitor coustomer satisfaction. Leading Others with highly skilles communication, leading by example leadrship styel where my modle and behavior I would like to see in my team memebrs I am very big believing invest in pepole. Working hard on the developments all the time, I love working with a team and love invested and development on them,ability to work on my own initiative and also as part of a team,developing an empowered team leading an engaged and diverse team. I have been involved with the hospitality sector for more than 20 years, my real-world experience has enabled me to develop a true feel for how any hotels, resorts and hospitality property should be organised and supervised. My experience with International brands and flagship property I’ve learned professionalisms, teamwork, time management, organisation and leadership. I participate in budget preparations bussines plan and analysis , imperovement and creating Meeting Events (MICE), F&B concepts and implementation of marketing strategy for the business ensure 100% completion of leading the business advocating guest Passion. In addition to my skills I have managed my own B2C business for 3 years online travel agency specialise in promoting and selling holidays overseas, understand the demands of such an enterprise. My main focus is on improving processes, analysing P&L statements, finding opportunities to improve revenues, follow up on associates' career development and succession plans, lead the guest satisfaction and hotel reputation indexes and work closely with Revenue, Sales and Marketing teams and assist them to achieve the set selling strategy. I believe in both, excellence and industry new trends, applying them continuously in accordance to the company vision and objectives.The key tasks no one here to fall down: We are here to success. One of my main strengths is my organisation skills. Hospitality in my heart bone, and if you know the game rules join the team with confidants.
Industry: Hotels & Resorts
Department: General Management
Job Level: Management
Job Role: Operations Manager
Nationality: United Kingdom
Current City: Manchester
Current Country: United Kingdom
Education Level: Graduation
2020 - Present (5 Years)
Withington Golf Club –Manchester, United Kingdom
Est 1892,set within the stunning Mersey Valley, with lush tree-lined fairways and responsive greens, Withington is widely regarded as one the finest 18 hole parkland golf courses in the Manchester and Cheshire area. Measuring some 6,388 yards, it offers a stern test to amateur and professional players alike.
2019 - 2020 (1 Year)
Macdonald Hotels-Elmers Court Hotel, Resort & Spa – Lymington, United Kingdom
The hotel consisted of a 19th century manor house overlooks our Queen Mary lawn, the Lymington River. A 42 comfortable ensuite bedrooms plus 26 self-catering apartment, 5 conference rooms for up to 250 guests and a Health Club. Set in 23 acres of beautiful landscaped, the hotel offers bespoke services in all areas of the operation grounds Indoor & seasonal outdoor pool Elemis Spa, Vital Health and Wellbeing club Golf courses nearby, unique events spaces with fantastic services available, Meeting and Conference, two excellent restaurants onsite Luxury weddings and Spa packages. Having undergone such a significant transformation and with Interim and new General Manager at Macdonald Elmers Court, work with the all senior management team to take the estate to the next level. A key focus will be on driving. My focus was on the organizing and operations of the hotel to raise the levels of service and customer satisfaction.
2018 - 2019 (1 Year)
Plas Nanteos Mansion LTD- Aberystwyth, United Kingdom
Nanteos Mansion is a privately owned 4 stars 23 bedrooms and 4 bedrooms house self-catering luxury country house 33,000 acres throughout Cardiganshire or, know it today, Ceredigion. a multi-million pound refurbishment of this Grade 1 listed Mansion, together with its Grade 2 Listed stables and walled garden. I found that whiles the staffs were keen; there was no form of direction or operating procedures. The hotel was in some instances being run to suit the staff rather than the guest. The approach by all was reactive, rather than proactive and there was little to no maximizing of revenue in evidence. My focus was on the organizing and operations of the hotel to raise the levels of service and customer satisfaction. brPersonally involved in the creation and follow up of all sales lead, attending tread shows and entertaining clients to win new business. <br> brLead from the front and ensure standards are up kept regardless. Planning, organizing weekly. <br>brMonthly maintenance tasks, without effect on the customer satisfaction. brWeekly Operations/management meeting and oversee all aspects of (wedding, Events, FB Rooms. <br> brMonthly meeting with Marketing and designee team to discuss and planning the offer promotions. Understand of how every department in a hotel works. High-end operational / delivery experience. <br> brRecruitment, training and development Very hands on, responsible for all aspects of the running of the business and doing whatever job necessary to see it succeeds. <br>brSustained a gross profit on food beverages, <br> brEvents Average achieved room rate of £125-139. <br>brMaintained the hotel website and created all the packages and deals. <br> brSetup agreement with all third party, tour operator and local DMC. <br>brWages and cost control producing weekly and monthly forecast against budget figures. <br>brConstantly strive to be the best and have a real handle on where improvements can be made. <br> brReporting directly to the Director and the Owner of the business.
2018 - 2018 (0Months)
Ruthin Castle Hotel & Spa –North Wales, United Kingdom
Fully responsible and autonomy run and develop the F&B Operation, coaching and developing the team to deliver 5* service and standards. Accountability for the all F & B outlets: 1 Restaurants 72 set AA Rosette, Bar and Lounge, Room service 58 bed rooms, Mice business (4meeting room, privet function, weddings & Medieval Feasts banquets)
