Results driven & hands-on professional with 25+ years of Hospitality Management experience. Expert in establishing trust & rapport with guests & fostering long standing guest relationships. Direct food & beverage operations to profitability through outstanding guest service. Strong team leader involving teams in a spirit of camaraderie to “wow” guests. Manage events & conferences. Take complete responsibility of stock management / replenishing activities. Liaise with high profile guests. Ensure bottleneck-free execution & operations. Deliver under pressure in a fast paced environment. Rich expertise in reorganizing, streamlining & strengthening operations while maintaining quality & business advantage. Exceptional understanding of critical management functions with deep knowledge of sourcing, procurement, operations, quality control, maintenance & vendor selection. Adept at structuring & implementing administrative procedures to enhance operational efficiency.
Industry: Hotels & Resorts
Department: General Management
Job Level: Management
Nationality: Maldives
Current City: Fujairah
Current Country: United Arab Emirates UAE
Education Level: Post Graduation
2023 - 2024 (1 Year)
Mawarid Hotels & Hospitality, Maldives
Responsible for overseeing all aspects of operations and ensuring an
2022 - 2023 (1 Year)
Sun Siyam Resorts, Maldives
As the General Manager of Sun Siyam Iru Veli, 5 star Luxury Resort with 125 Villas, 3 restaurant, 2 Bars, a Spa, a Gym, 24 hours In-villa Dining, Kids Club, Scuba Dive School, A Water Sports Centre and Excursions Centre, I was responsible for overseeing all aspects of operations and ensuring an exceptional guest experience in order to create a memorable experience.
2020 - 2022 (2 Years)
Dhigufaru Island Resort, Maldives
As the General Manager of this beautiful Boutique Resort with 83 rooms, a Presidential Suite, two restaurants, two bars, a Spa, Scuba Diving Centre, a Gym and Water Sports Centre, I was responsible for overseeing all aspects of operations and ensuring perfect guest experience.
2016 - 2020 (4 Years)
Maldivica Holidays, Maldives
As Managing Director, I have provided inspiration, motivation, and guidance to leaders and managers in a company. <br>My key responsibility include: <br>Directing the company\\s operations to make sure it achieves its objectives effectively and efficiently. <br>Develop and execute the company\\s business strategies in order to attain the goals of the board and shareholders. <br>Provide strategic advice to the board and Chairperson so that they will have accurate view of the market and the company\\s future. <br>Prepare and implement comprehensive business plans to facilitate achievement by planning cost-effective operations and market development activities. <br>Ensure company policies and legal guidelines are communicated all the way from the top down in the company and that they are followed at all times. <br>Communicate and maintain trust relationships with shareholders, business partners and authorities. <br>Oversee the company\\s financial performance, investments and other business ventures. <br>Delegate responsibilities and supervise the work of executives providing guidance and motivation to drive maximum performance. Read all submitted reports by lower rank managers to reward performance, prevent issues and resolve problems. <br>Act as the public speaker and public relations representative of the company in ways that strengthen its profile. Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth. My main achievement on this job include: <br>Improved revenue 65% yearly by year. <br>Increased tour operators, travel agents, DMCs and other vendors up to 75% during my time.
2018 - 2020 (2 Years)
CDE Consulting, Maldives
Successfully executed taskes as a Hospitality and Tourism Consultant for local and international projects. This includes Revenue Expense Management, Profitability, Yield Management, Human Resources Development and Sustainable Tourism. Prepared Sustainable Tourism Development Plan for an International Customers who are interested in Maldives Tourism Model. <br>My main achievement in this job include: <br>Established, Action Plan for renewable energy, waste management system implementation at tourist resorts in the Maldives. <br>Comprehensive research made on tourist arrival to Maldives and identified that 30% of total arrival of Maldives identified as direct booking of Maldives tourist establishments and rest 70% is via tour operators, travel agent and DMCs.
2015 - 2016 (1 Year)
Crowne Champa Resorts, Maldives
As a Director of Operations, my responsibilities include leading negotiations, budgeting, purchasing, and putting efficient workflows in place to maximize a resort productivity and performance. I was developing long-term operational strategies, working closely with senior management to meet company objectives. <br>My key achievements and responsibility includes: <br>Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives. <br>Draw on relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals. <br>Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks. <br>Devise strategies for ensuring the growth of programs enterprise wide, and implement process improvements to maximize output and minimize cost. <br>Adhere to the company\s policies and standards, and ensure that laws and regulations are being followed. Work closely with Human Resources to lead the team with integrity and to establish and maintain a trusting, inclusive, and productive environment.
2012 - 2014 (2 Years)
Crown Champa Resorts, Maldives
As the Roaming General Manager of Crown Champa Resorts, I was responsible for overseeing all aspects of operations and ensuring an exceptional guest experience in order to create an exceptionally beautiful experience within below mentioned 5 properties; <br>www.komandoo.com <br>www.kuredu.com <br>www.meeru.com <br>www.veliganduisland.com <br>www.vilamendhooisland.com <br>My key achievements and responsibilities include: <br>Maintain corporate standards across all 5 properties. <br>Review guest feedback and implement necessary changes as per customer expectation and perception. Review Monthly PL together with resort GM and HODs. <br>Review staff feedback, training and development plans. <br>Be present when General Manager on his/her absence.
2014 - 2014 (0Months)
Manta Maldives Pvt Ltd, Maldives
As project manager, I have planned and developed the project idea, create and lead the team, monitor project progress, set deadlines, solve issues that arise, manage money, ensure stakeholder satisfaction, and evaluate project performance, including the performance of the team members. <br>My key achievement and responsibilities include: <br>Collaborate with engineers, architects, and other parties included in the construction project. <br>Obtain actionable permits from the appropriate authorities. <br>Determine all the resources needed (equipment, manpower, materials) with attention to budget constraints. <br>Hire and allocate responsibilities to contractors, laborers, and other staff Supervise the work of all the laborers and provide them with guidance. <br>Evaluate the construction project progress and prepare reports.
2010 - 2012 (2 Years)
Crown Champa Resorts, Maldives
As project manager, I have planned and developed the project idea, create and lead the team, monitor project progress, set deadlines, solve issues that arise, manage money, ensure stakeholder satisfaction, and evaluate project performance, including the performance of the team members. <br>My key achievement and responsibilities include: <br>Collaborate with engineers, architects, and other parties included in the construction project. <br>Obtain actionable permits from the appropriate authorities. <br>Determine all the resources needed (equipment, manpower, materials) with attention to budget constraints. <br>Hire and allocate responsibilities to contractors, laborers, and other staff. <br>Supervise the work of all the laborers and provide them with guidance. <br>Evaluate the construction project progress and prepare reports.
2008 - 2010 (2 Years)
Mount Lavinia Hotels Resorts, Maldives
As General Manager/project manager, I have planned and developed the project idea, create and lead the team, monitor project progress, set deadlines, solve issues that arise, manage money, ensure stakeholder satisfaction, and evaluate project performance, including the performance of the team members. <br>My key achievement and responsibilities include: <br>Collaborate with engineers, architects, and other parties included in the construction project. Obtain actionable permits from the appropriate authorities. Determine all the resources needed (equipment, manpower, materials) with attention to budget constraints. <br>Hire and allocate responsibilities to contractors, laborers, and other staff. <br>Supervise the work of all the laborers and provide them with guidance. <br>Evaluate the construction project progress and prepare reports. <br>Customer Satisfaction: Guaranteed satisfaction for hotel in- house guest by continuously improving service, facilities and activities. <br>Team Leadership: Managed a team of 160 hotel employees, overseeing day-to-day operations across all department. <br>Pre-opening Adjustments: Implemented SOPS, Profit Loss Reporting System, Financial Reports, yearly budget and Reservation Forecast Report during the pre-opening phase. <br>Strategy Execution: Effectively led the execution of strategies to ensure smooth operations and guest satisfaction. <br>Sales Marketing: Developed, implemented strategies to maintain high occupancy and profitability and collaborated with different business partners and successfully implemented direct bookings. <br>Revenue Management: Augmented revenues year on year. Maintenance Planning: Planned and ensured timely preventive maintenance of property , equipment and landscaping. <br>Quality Assurance: Ensured employees understood quality and efficiency, adhering to service standards. Reporting Structure: Developed reporting structure and reported directly to the resort owner, maintaining open communication and transparency.
2005 - 2008 (3 Years)
Crown Champa Resorts, Maldives
As the Executive Assistant Manager I was assisting the General Manager and provides with information of all the departments. I was also responsible for keeping a perfect coordination between all departments and controlling their operation with regards to resort\s standards, revenues and controlling costs and the highest comfort and satisfaction for guests. For proving / developing different plans, I was making decision in agreement with the General. Providing guidelines and Training help team to attend complains any discrepancies before.
2002 - 2005 (3 Years)
Crown Champa Resorts, Maldives
I have under-gone well planned, very extensive management training program under the supervision by group training manager. During the 4 years of Training Period, I have mastered the following areas thoroughly; <br>Food Beverage Services and Production. <br>Housekeeping, Laundry and Rooms Devision. <br>Accounts payable, receivables and night auditing Sales Marketing Department
1998 - 2002 (4 Years)
Crown Champa Resorts, Maldives
As the General Manager of Velavaru Island Resort with 84 rooms, one restaurants, one Bars, a Spa, Scuba Diving Centre, a Gym and Water Sports Centre, I was responsible for overseeing all aspects of operations and ensuring perfect guest experience. <br>My key achievements and responsibility included: <br>Customer Satisfaction: Guaranteed satisfaction for hotel in- house guest by continuously improving service, facilities and activities. <br>Team Leadership: Managed a team of 120 hotel employees, overseeing day-to-day operations across all department. <br>Operational Adjustments: Implemented SOPS, Profit Loss Reporting System, Financial Reports, yearly budget and Reservation Forecast Report. <br>Strategy Execution: Effectively led the execution of strategies to ensure smooth operations and guest satisfaction. <br>Sales Marketing: Developed, implemented strategies to maintain high occupancy and profitability. Maintenance Planning: Planned and ensured timely preventive maintenance of property , equipment and landscaping. <br>Quality Assurance: Ensured employees understood quality and efficiency, adhering to service standards. Reporting Structure: Developed reporting structure and reported directly to the resort owner, maintaining open communication and transparency.
1997 - 1998 (1 Year)
Crown Champa Resorts, Maldives
As a Senior Receptionist, my responsibility includes the first point of contact for visitors and acts as the representative of the resort. I was also responsible of receiving guests and providing them a warm and professional service. <br>Additional responsibilities include; <br>Received phone calls, determined the nature of the calls, and directed calls to the appropriate department. Responsible for conducting excursions and daily guest entertainment programs. <br>Taking detailed messages for a person called upon, including name, time of call, and, nature of business. Greeting visitors with a smile.
