A self motivated professional with 22 plus years of hospitality experience from pre openings to running and managing the organizations successfully. I believe in creating strong teams, and empowering them to perform. My customers are the best training managers who teach us how to improve and excel in our day to day operations.
My overall experience also includes setting up of India's largest Senior Care Community from pre opening to brand building and turning it around from a loss making to profitable organization.
2019 - 2023 (4 Years)
Antara Senior Care, India
Antara Residences for Seniors is India’s finest uber luxury resort style living with 24 hrs services. The community has an inventory of 197 apartments comprising of one, two, three bedroom apartments and Penthouses with a Club house of 55,000 Sq. feet of area. It\s well equipped Food Beverage outlets, The Bar, Wellness (SPA Clinic), resident services and resident engagement with other ancillary services like housekeeping, engineering, security, finance, procurement, learning development, and human resource etc. make it a unique concept. br brResponsibilities br br1. Being part of the pre-opening team, I was responsible for overseeing the entire community broperations as per organizational hierarchy chart. br2. Ensure compliance to The Community operating controls, SOP’s, policies, procedures and brservice standards. br3. Lead all key property issues including capital projects, customer service and refurbishment. br4. Responsible for preparing and presenting subsequent achievement of The Community brQuarterly / Annual operating budget, marketing sales plan and capital budget to the Board brmembers. br5. Manage on-going profitability of The Community, ensuring revenue and brresidents/guest/team satisfaction targets are met and exceeded. br6. Ensure all decisions are made in the best interest of the resident\s/guests/team and The brCommunity. Deliver Communities budget goals and set other short and long term strategic brgoals keeping in mind the costs. br7. A strong understanding of PL statements and the ability to react with impactful strategies brto over achievement and to cover shortfalls if any. Prepare a monthly financial reporting for brthe stake holders. br8. Helping in the procurement of operating supplies and equipment, and contracting with brthird-party vendors for essential equipment\s and services. br9. Act as a final decision maker in hiring a key staffs and monitoring training and Quality to brupkeep service standards. br10. Coordination with HOD\s for the execution of all activities and functions. Overseeing and brmanaging all departments and working closely with department heads on a daily basis. br11. Manage and develop The Communities Executive team to ensure career progression and brdevelopment. Posses effective leadership to The Community team members. br12. Respond to audits to ensure continual improvement is achieved. br13. Corporate client handling and take part in new client acquisition along with the sales team brwhenever required. br14. Assisting in residential sales as and when required and development with strong sales brprospects. br15. Responsible for safeguarding the quality of operations both (internal external audits). br16. Responsible for legalization, Occupational Health Safety Act, fire regulations and other brlegal requirements. br brWebsite: www.antaraseniorcare.com2017 - 2019 (2 Years)
Antara Senior Care, India
Part of pre-opening team and responsible for setting up and running day to day operations of The Community. Went through General Management observation program for 9 months and worked with McKenzie, design partners, project team and MGC audit firms during this program before being promoted as The General Manager, Community Operations.2015 - 2017 (2 Years)
Jaypee Hotels, India
Nestled at the hilltop, I managed resort’s overall operations with 135 rooms spread over 1.3 Lac square feet of banqueting and Food & beverages spaces. Identified business opportunities and streamlined packages by positioning it as India’s finest destination for weddings and events besides FIT business. Implemented and strengthened systems and procedures to enhance revenues, guest satisfaction thus positioning it as India’s finest resort to host events and stay with family.2014 - 2015 (1 Year)
Jaypee Hotels, India
Joined as Sr Front Office Manager and was promoted to Resident Manager in April 2015.2013 - 2013 (0Months)
The Leela Palaces Hotels & Resorts, India
Cities one of the largest inventory Luxury Hotel with 411 keys comprising of guest rooms, suites and residences, I was responsible for running and managing day-to-day front office and SPA operations with a team of 142 reporting to me. During this period, we managed to reduce the guest complaints, achieved highest return guest ratio, controlled attrition, and worked as a highly motivated team to achieve revenues and other targets.2011 - 2013 (2 Years)
Taj Mahal Hotel, New Delhi, India
Responsible for Front office operations, “Cities Iconic hotel” with 280 rooms and reporting to Resident Manager. In charge of Front office department and specially trained to handle Head of States along with Butler Floor Operations.2010 - 2011 (1 Year)
Deccan Chronicle Holdings Limited, India
Successfully set up administrative & operational services for their new office at Gurgaon, transitioning handover from projects to setting up of operations by way of designing SOP’s. Managed their key accounts business in print advertisement with nine countries for continued business (U.A.E, Japan, Malaysia, Singapore, Thailand, Germany, Switzerland, Austria & Greece) through agent/direct channels.2005 - 2009 (4 Years)
Taj Coromandel, Chennai, India
Part of first launch of Butler Services at Taj Group with 24 butlers reporting to handle 72 room inventory including all Suites & three club floors with lounge operations. Achieved and maintained highest standards of the concept thus maintaining the Taj Coromandel’s position amongst the top 3 hotels of the Luxury & Collection brands of Taj Group. Total inventory of hotel is 212. Joined the Hotel as Duty Manager and was promoted to Assistant Front Office manager with an additional responsibility of Butler Services.2001 - 2005 (4 Years)
Taj West End, Bangalore, India
Joined the Hotel as Senior Front Office Assistant and got promoted to Head Concierge. A one stop shop for all guest queries and requests. Was recognized as highest performer for guest recognition and resolving guest queries. Being Head Concierge learnt Duty Managers job and acted as a reliever1999 - 2001 (2 Years)
The Chancery, Bangalore, India
Joined them as first pre-opening employee and had a successful learning of operations set up not only front office but other departments too. The Chancery with 125 rooms and suites with Food & Beverage outlets and Banquet spaces was cities preferred hotel to stay for its service delivery, design and location.