Awet Girmay

ABOUT

Hospitality Professional | General Manager | Guest Services & Front Office Expert

A results-driven hospitality leader with nine years of experience specializing in guest services, front office operations, and hotel management. Currently serving as the General Manager of Jano Hotel (56 rooms), overseeing all aspects of hotel operations, guest satisfaction, and business growth.

Holds a Bachelor’s degree in Hospitality Management and a Master’s degree in Business Leadership, combining industry expertise with strong leadership and strategic decision-making skills. Passionate about enhancing guest experiences, optimizing operational efficiency, and driving revenue growth.

Key Expertise:

✅ Hotel & Front Office Operations
✅ Guest Experience & Retention Strategies
✅ Team Leadership & Training
✅ Revenue & Cost Management
✅ Hospitality Marketing & Business Development
✅ Transit Guest Programs & Airline Partnerships

Currently exploring new career opportunities in luxury hospitality and cruise line guest services, seeking a dynamic role where expertise in guest satisfaction, operational excellence, and leadership can contribute to business success.