From a Head Bartender to General Manager, I have grown exceptionally within the Hospitality Industry. I understand the challenges and possibilities that exists within the hospitality industry. As a strategic senior operations leader with in-depth knowledge and years of professional experience in the hotel industry, I’ve implemented innovative strategies that led to revenue growth.
2017 - Present (7 Years)
Dorus Hotel, United Arab Emirates UAE
Developing improvement actions and carrying out cost savings activities. Evaluation and negotiation of vendor service contracts, resulting in 10% annual savings. Introduced 3 new Food & Beverage concepts. Increased revenue by 15% in room occupancy and Food & Beverage outlets.2016 - 2017 (1 Year)
Citymax Hotels, United Arab Emirates UAE
Launched "Double Happy-Hour", Friday brunch with live entertainment making the hotel unique in Al Barsha area, leading to increase in revenue by 10%.2011 - 2016 (5 Years)
The Country Club Hotel, United Arab Emirates UAE
Converted a quiet outlet into a Russian Club and introduced new entertainment strategies to all outlets increasing revenue by 20%.2005 - 2010 (5 Years)
Lotus Hotel, United Arab Emirates UAE
Developed the catering menu for local corporate offices, leading to an increase in the Restaurant Revenue. br Designed and launched exceptional menus and effectively managed the supplier relations and pricing strategy br Encourage, established a two-way communication and nurtured a safe environment where staff exceeded customer expectations and led to high-end customer experience br With the support of MIS reports, analysed the sales and productivity levels br Established new avenues to manage staff efficiently br Regulated supplier relations, timely supply of goods and discounted prices while ensuring compliance regulations br Coached and mentored key employees such as the chef to ensure high motivational levels leading to the creation of special recipes brDeveloped the catering menu for local corporate offices, leading to an increase in the Restaurant Revenue. br Designed and launched exceptional menus and effectively managed the supplier relations and pricing strategy br Encourage, established a two-way communication and nurtured a safe environment where staff exceeded customer expectations and led to high-end customer experience br With the support of MIS reports, analysed the sales and productivity levels br Established new avenues to manage staff efficiently br Regulated supplier relations, timely supply of goods and discounted prices while ensuring compliance regulations br Coached and mentored key employees such as the chef to ensure high motivational levels leading to the creation of special recipes2004 - 2005 (1 Year)
Sea View Hotel, United Arab Emirates UAE
Manage and operate daily operations and ensure profitability benchmark is2001 - 2004 (3 Years)
Marco Polo Hotel, United Arab Emirates UAE
- Monitored and maintained the inventory of beverages, daily requisition sheets and2000 - 2001 (1 Year)
Emirates Towers Hotel, United Arab Emirates UAE
Managed and trained staff to exceed customer expectations, negotiated supplier contracts and managed budgets. <br>- Led and directed team members on effective methods, operations and procedures to run a profitable and successful bar <br>- Worked closely with the operations team to ensure VIP experience is delivered to each and every guest <br>- Actively participated in ongoing customer service programs to build sales and rapport in the community <br>- Maintained a safe working and guest environment to reduce the risk of accidents and injuries <br>- Hired and trained new and existing employees in the art of tending an efficient bar