Dear employer, good afternoon! I am interested in your open vacancy of Guest relations Officer (Russian, English speaking), and would like to be as a part of your team. I have huge experience working in 8 luxury hotels in Turkey, Russia and Egypt. I know how to manage hotel and responsibilities of all departments of the hotel especially FO department. My detail knowledge of OPERA and FIDELIO PMS, and Miscellaneous Charges are excellent. I served to guests of different nationalities to resolve all their complaints kindly, to solve their problems politely, to try all my best to make them happy during of all their staying in hotel. I am very communicative person and sociable with guests. That’s why to work in hotel is my hobby and I would like to continue my career in your hotel. Could you please have a look my attached CV. I will appreciate to have an interview with you any time you are available. Looking forward for your reply. Kind regards, Diana Sokolova