Hussein Salim

Branch manager - Kanche’s Coffee
Nairobi, Kenya

Timeline

ABOUT

Branch Manager | Hospitality operations leader | Guest experience Specialist | Team trainer.

Hospitality professional with over 7 years experience across boutique hotels, premium airline lounges, and cafe operations. I currently lead a fast-growing hospitality branch in Nairobi, managing 15+ team members, optimizing service flow and implementing SOPs that supports daily operations, hygiene management and compliance and guest satisfaction.

past roles includes Qatar Airways Premium lounges (Al-safwa First and Al-mourjan Business), where I delivered VIP level service with calm presence and precision. Skilled with inventory control, team coaching, customer retention, and handling pressure with composure.

currently pursuing a cousera specialization in Google digital marketing and e-commerce (Google-certified), and Odin-projects (fullstack development) to strengthen hospitality through modern guest engagement and brand visibility.

Basic Info

Industry: Hotels & Resorts

Department: Food and Beverage Service

Job Level: Management

Job Role: Restaurant Manager

Nationality: Kenya

Current City: Nairobi

Current Country: Kenya

Education Level: Post Graduation

Hussein Salim's Activity

Education

Full-stack development
January 2025 - Present

Odin projects, Kenya
Google digital marketing and e-commerce
August 2024 - January 2025

Cousera, Kenya
Food and beverage sales and service
September 2015 - May 2017

Kenya Utalii college, Kenya

Certifications & Awards

Google digital marketing and e-commerce
Cousera
Food and beverage sales and service certification
Kenya Utalii College

Skills

Inventory & Hygiene Management SOP Implementation Digital Marketing for Hospitality Emotional Intelligence Conflict Resolution Customer Satisfaction Staff Training Food & Beverage Service Team Leadership Guest Experience Hospitality Operations

Experience

Branch manager
2025 - Present (0 Year)

Kanche’s Coffee, Kenya
Oversee daily operations for a high-traffic coffeehouse and restaurant in Nairobi CBD, managing a team of 15+ across service, kitchen, and front-of-house functions.
Developed and implemented Standard Operating Procedures (SOPs) to enhance service speed, product consistency, and hygiene compliance.
Foster a performance-driven yet warm team culture, resulting in improved staff retention and growing customer loyalty.
Lead shift scheduling, inventory control, supplier coordination, and guest satisfaction initiatives in alignment with brand vision.
Regularly liaise with senior management to align goals, report metrics, and support branch growth.
Guest Experience Attendant – Premium Lounges
2021 - 2024 (3 Years)

Qatar Airways, Qatar
Delivered luxury hospitality to First and Business Class passengers in Qatar Airways’ exclusive airport lounges.
Coordinated guest movement in airside secure zones, ensuring comfort and discretion under tight airline turnaround times.
Maintained calm, polished service during high-pressure international travel operations, adapting to flight changes and security protocols.
Provided multilingual, culturally sensitive care to global travelers, managing requests with precision and empathy.
Upheld strict hygiene, safety, and hospitality standards in accordance with IATA and Qatar Airways protocols.
Frequently recognized by supervisors and guests for professionalism, grace under pressure, and elite service attitude.
Head Waiter / Team Lead
2018 - 2021 (3 Years)

Eka Hotel, Kenya
Supervised a dining floor team in one of Nairobi’s busiest upscale hotels, managing shift transitions, guest flow, and service excellence.
Trained new waitstaff and supported junior team members in real-time, maintaining consistency across breakfast, à la carte, and banquet operations.
Acted as the liaison between guests and kitchen/bar teams to ensure efficient and personalized service.
Handled VIP bookings and special dietary requests with care and precision.
Led floor recovery during peak meal periods, solving guest concerns discreetly while upholding brand integrity.
Waiter – fine dining Experience
2017 - 2018 (1 Year)

House of Waine, Kenya
Delivered discreet, personalized service in a luxury boutique hotel known for hosting high-profile local and international guests.
Provided intimate fine dining service during private stays, small events, and executive bookings.
Learned to anticipate guest needs with minimal verbal cues, enhancing service fluidity and privacy.
Collaborated closely with a small elite team to ensure seamless dining, housekeeping coordination, and bespoke guest experiences.
Built the foundational discipline and service intuition that would later support success in large-scale hotel and airline environments.

Branch manager - Kanche’s Coffee Nairobi, Kenya