My Bachelor of Business Administration in Tourism and Hotel Management from Université Saint Esprit de Kaslik (USEK) Lebanon and Le Cordon Bleu de Paris coupled with my experiences make me an excellent choice for your brand. <br> <br>Your hotel will benefit from my experience in customer service, sales and marketing, and hospitality management. While occupying these roles, I developed exceptional communication skills in English, French, Arabic, and Turkish languages. <br>Furthermore, working under stressful situation made me learn how best to handle customers’ dissatisfaction calmly and patiently achieving their fulfilment. In addition, I am extremely polite and presentable. <br> <br>Hotels are always looking for dynamic, competent, hardworking, and trustworthy employees. I not only have these qualifications but I have many more, I am a motivator, sociable, and work with passion. I successfully give professional and personal attention to every candidate I work with as part of my teamwork expertise as well as hotel guests. You can trust me working unsupervised and expect from me punctuality and meeting deadlines.
行业: 酒店及度假村
部: 房子前方
职业等级: 管理
国籍: 黎巴嫩的
城镇/城市: Dubai
现居国: 阿联酋
教育程度: 毕业
一月 2013 - 可能 2013
Le Cordon Bleu India, 黎巴嫩的
十月 2009 - 一月 2013
Universite Saint Esprit de Kaslik (USEK), 黎巴嫩的
可能 2008 - 可能 2008
College Saint Etienne des Soeurs de Saints Coeurs de Batroun (SSCC), 黎巴嫩的
2018 - Present (7 Years)
Emirates Airlines, 阿联酋
Delivering the world's best in-flight experience: working in challenging situations and schedules, dealing with costumers from different profiles and nationalities, delivering personalised and professional service, and developing problem solving skills.
2016 - 2018 (2 Years)
The Smallville Hotel Beirut, 黎巴嫩的
In charge of the front office department: set policies and procedures, organised departmental training, handled guest complaints, helped the hotel to become one of the top 5 ranking hotels on TripAdvisor in the country, developed managerial skills in managing critical situations and people, met upper management deadlines and expectations.
2015 - 2016 (1 Year)
Le Bristol Hotel, 黎巴嫩的
Team Leader and departmental trainer, assisted with check-in and check-out, room assignments, room reservations, handling complaints, concierge services, and last minute requests.
2013 - 2015 (2 Years)
Four Seasons Hotel, 黎巴嫩的
Assisted guests with check-in, check-out, concierge services, room reservations, business centre, and special requests.
2013 - 2013 (0Months)
Alfa Telecommunication, 黎巴嫩的
Alfa, the Lebanese national telecommunication operator:
2012 - 2012 (0Months)
Four Seasons Hotel, 黎巴嫩的
Trained on different tasks within the front office department: reception, concierge, operator, guest services, room reservations, business centre, and bell desk.
