My Bachelor of Business Administration in Tourism and Hotel Management from Université Saint Esprit de Kaslik (USEK) Lebanon and Le Cordon Bleu de Paris coupled with my experiences make me an excellent choice for your brand. <br> <br>Your hotel will benefit from my experience in customer service, sales and marketing, and hospitality management. While occupying these roles, I developed exceptional communication skills in English, French, Arabic, and Turkish languages. <br>Furthermore, working under stressful situation made me learn how best to handle customers’ dissatisfaction calmly and patiently achieving their fulfilment. In addition, I am extremely polite and presentable. <br> <br>Hotels are always looking for dynamic, competent, hardworking, and trustworthy employees. I not only have these qualifications but I have many more, I am a motivator, sociable, and work with passion. I successfully give professional and personal attention to every candidate I work with as part of my teamwork expertise as well as hotel guests. You can trust me working unsupervised and expect from me punctuality and meeting deadlines.
January 2013 - May 2013
Le Cordon Bleu India, Lebanon
October 2009 - January 2013
Universite Saint Esprit de Kaslik (USEK), Lebanon
May 2008 - May 2008
College Saint Etienne des Soeurs de Saints Coeurs de Batroun (SSCC), Lebanon
2018 - Present (6 Years)
Emirates Airlines, United Arab Emirates UAE
Delivering the world's best in-flight experience: working in challenging situations and schedules, dealing with costumers from different profiles and nationalities, delivering personalised and professional service, and developing problem solving skills.2016 - 2018 (2 Years)
The Smallville Hotel Beirut, Lebanon
In charge of the front office department: set policies and procedures, organised departmental training, handled guest complaints, helped the hotel to become one of the top 5 ranking hotels on TripAdvisor in the country, developed managerial skills in managing critical situations and people, met upper management deadlines and expectations.2015 - 2016 (1 Year)
Le Bristol Hotel, Lebanon
Team Leader and departmental trainer, assisted with check-in and check-out, room assignments, room reservations, handling complaints, concierge services, and last minute requests.2013 - 2015 (2 Years)
Four Seasons Hotel, Lebanon
Assisted guests with check-in, check-out, concierge services, room reservations, business centre, and special requests.2013 - 2013 (0Months)
Alfa Telecommunication, Lebanon
Alfa, the Lebanese national telecommunication operator:2012 - 2012 (0Months)
Four Seasons Hotel, Lebanon
Trained on different tasks within the front office department: reception, concierge, operator, guest services, room reservations, business centre, and bell desk.