A competent and result oriented professional with over 8 years & 2 months of experience in Sales, Front Office Operations and Customer Servicing in Hotel/Restaurants industry. Proficient in maintaining cordial relationship with customers, ensuring quality and service norms Expertise in handling front-end operations, check in and checkout procedures, housekeeping and night audits An effective Person with excellent people management & interpersonal skills Seeking a suitable role in Sales and Marketing departments with Hospitality Industry. Front Office Solely responsible for entire front office operational processes. Assist in supervising the front desk function; ensure staff is properly trained including service Expectations, hotel facilities and services, local directions, property management and reservations systems, safety and emergency procedures. Promote hotel services, facilities and outlets; provide guests with information suchas local attractions and directions to increase guest satisfaction. Sales Expansion and client servicing: Maximize revenue generation in various market segments and industries including Corporate Global Accounts, Ministries & Government Bodies, Defence, MICE Agents. Identify and resolve all problems while ensuring continual customer service. Travel to hotels and clients; attend industry networking events and various tourism meetings to actively search for sales and leads prospects. Presentations and Proposals: Use CRM tools to track hotel performance, track personal & team benchmarks Manage data and inventory of products Create and present high-impact presentations demonstrating product highlights to customers and portfolio performance. Deft in RFP solicitation, negotiate rate proposals, credit terms and acceptances Key Results/Initiatives: Conferred the title of Top Performer of the year. Successfully increased market share by 30% for MICE segment. PERSONEL STATEMENT: All growth depends upon activity. There is no development physically or intellectually without effort and effort means work hard and contribute to the growth of the organisation. I am eager to extend my experience under your supervision and to enhance my skills and knowledge that I have gained through my Degree. I look forward for working under a rich environment and the diversity of my work experiences make me well qualified for your position. Although my resume highlights past experience and qualifications, I must qualify by adding these success stems from my strong commitment in establishing a good work ethic and having a great sense of professionalism. My previous work experience made me well experienced so as how to work in a team with others and be a Co-operative team player. It also helped me in developing excellent organizational skills and time management skills and helped me in completing the tasks successfully with full dedication and made me eager to accept responsibility and challenges with strong decision-maker. Thanks