Michel El hachem

• Head Waiter

  January 2019 - May 2020 (1 Year)

  Addmind group, Lebanon

  • Ensure that the service is at all times performed in a professional manner and to the style as
  specified by the Restaurant Manager.
  • Be fully conversant with every dish served in the Restaurant and to provide explanations as
  requested.
  • Communicate with other Restaurant staff and departments.
  • Assist the Restaurant Manager and their Assistants in keeping the morale of the Team up.
  • Assist with mise en place through the distribution of tasks and to ensure the monitoring and
  completion of tasks are done properly and in the time allocated.
  • Take responsibility for service in the area of the Restaurant under your responsibility during
  your shift.
  • Report, monitor or handle small disciplinary matters.
  • Be competent in advising guests with food allergies or dietaries by liaising with the Kitchen
  and bar teams and ensuring the order is processed correctly.
  • Communicate to all relevant staff and departments and the guest profile is updated with the
  relevant information.
  • Being aware and promote all services offered in the Restaurant.
  • Ensure that all guest wishes are met so far as is reasonably possible.
  • Ensure that all staff calls guests by their correct name and title.
  • Welcome, sit, and take food orders from guests in the Lounge or Restaurant.
  • Ensure that service is at all times performed in a professional manner following standards set.
  • Obtain feedback from guests and to use this to improve service and to pass on such to the
  Restaurant Manager and his Assistants.
• Head Waiter

  December 2017 - December 2018 (1 Year)

  Couqley French Bistro, Lebanon

  • Ensure that the service is at all times performed in a professional manner and to the style as
  specified by the Restaurant Manager.
  • Be fully conversant with every dish served in the Restaurant and to provide explanations as
  requested.
  • Communicate with other Restaurant staff and departments.
  • Assist the Restaurant Manager and their Assistants in keeping the morale of the Team up.
  • Assist with mise en place through the distribution of tasks and to ensure the monitoring and
  completion of tasks are done properly and in the time allocated.
  • Take responsibility for service in the area of the Restaurant under your responsibility during
  your shift.
  • Report, monitor or handle small disciplinary matters.
  • Be competent in advising guests with food allergies or dietaries by liaising with the kitchen
  and bar teams and ensuring the order is processed correctly.
  • Communicate to all relevant staff and departments and the guest profile is updated with the
  relevant information.
  • Being aware and promote all services offered in the Restaurant.
  • Ensure that all guest wishes are met so far as is reasonably possible.
  • Ensure that all staff calls guests by their correct name and title.
  • Welcome, sit, and take food orders from guests in the Lounge or Restaurant.
  • Ensure that service is at all times performed in a professional manner following standards set.
  • Obtain feedback from guests and to use this to improve service and to pass on such to the
  Restaurant Manager and his Assistants.
• Head Waiter

  August 2016 - November 2017 (1 Year)

  Em Sherif UAE, United Arab Emirates UAE

  • Ensure that the service is at all times performed in a professional manner and to the style as
  specified by the Restaurant Manager.
  • Be fully conversant with every dish served in the Restaurant and to provide explanations as
  requested.
  • Communicate with other Restaurant staff and departments.
  • Assist the Restaurant Manager and their Assistants in keeping the morale of the Team up.
  • Assist with mise en place through the distribution of tasks and to ensure the monitoring and
  completion of tasks are done properly and in the time allocated.
  • Take responsibility for service in the area of the Restaurant under your responsibility during
  your shift.
  • Report, monitor or handle small disciplinary matters.
  • Be competent in advising guests with food allergies or dietaries by liaising with the kitchen
  and bar teams and ensuring the order is processed correctly.
  • Communicate to all relevant staff and departments and the guest profile is updated with the
  relevant information.
  • Being aware and promote all services offered in the Restaurant.
  • Ensure that all guest wishes are met so far as is reasonably possible.
  • Ensure that all staff calls guests by their correct name and title.
  • Welcome, sit, and take food orders from guests in the Lounge or Restaurant.
  • Ensure that service is at all times performed in a professional manner following standards set.
  • Obtain feedback from guests and to use this to improve service and to pass on such to the
  Restaurant Manager and his Assistants.
• Food Server

  August 2013 - April 2016 (3 Years)

  Ubay TableFine, Lebanon

  • Assisting management and hosts to meet, greet and seat guests, and issuing them food and
  wine menus.
  • Introducing yourself to guests, and informing them of special offers and stock shortages
  before they select items off the menu.
  • Ensuring beverages are served swiftly and replenished continuously.
  • Ensuring accuracy when entering orders into point of sale (POS) system.
  • Following up on food and beverage orders with the back of the house (BOH).
  • Checking on guests to establish satisfaction with the product and overall experience, and
  providing management with feedback.
  • Issuing guests with their check on request, and greeting and thanking them sincerely on
  departure.
• Food Runner

  June 2010 - April 2013 (3 Years)

  Sochimodo, Lebanon

  • Deliver food orders from the kitchen to customers’ tables rapidly and accurately
  • Act as the contact point between Front of the House and Back of the House staff.
  • Communicate food orders to chefs, paying attention to priorities, and special requests.
  • Assist the wait staff with table setting by fetching and placing appropriate tableware, eating
  utensils, and napkins.
  • Serve welcome drinks, upon guests’ arrival
  • Ensure food is served in accordance with safety standards.
  • Check in with customers and take additional orders or refill water, as needed
  • Remove dirty dishes and utensils
  • Answer guests’ questions about ingredients and menu items
  • Inform restaurant staff about customers’ feedback or requests.
  • Make sure families with young children get kids menus and special silverware sets

Video Profile