Michel El hachem

Head Waiter - Addmind group
Beirut, Lebanon

Timeline

ABOUT

Not Mentioned

Basic Info

Industry: Restaurant Bars, Cafe and Clubs

Department: Food and Beverage Service

Job Level: Supervisor

Nationality: Lebanon

Current City: Beirut

Current Country: Lebanon

Education Level: High School

Michel El hachem's Activity

No Activity

Education

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June 2010 - June 2014

College Sacre Coeur Gemmayze, Lebanon

Certifications & Awards

Certifications & Awards Not Mentioned

Skills

Teamwork High End Service Wine Knowledge Communication

Experience

Head Waiter
2019 - 2020 (1 Year)

Addmind group, Lebanon
• Ensure that the service is at all times performed in a professional manner and to the style as
specified by the Restaurant Manager.
• Be fully conversant with every dish served in the Restaurant and to provide explanations as
requested.
• Communicate with other Restaurant staff and departments.
• Assist the Restaurant Manager and their Assistants in keeping the morale of the Team up.
• Assist with mise en place through the distribution of tasks and to ensure the monitoring and
completion of tasks are done properly and in the time allocated.
• Take responsibility for service in the area of the Restaurant under your responsibility during
your shift.
• Report, monitor or handle small disciplinary matters.
• Be competent in advising guests with food allergies or dietaries by liaising with the Kitchen
and bar teams and ensuring the order is processed correctly.
• Communicate to all relevant staff and departments and the guest profile is updated with the
relevant information.
• Being aware and promote all services offered in the Restaurant.
• Ensure that all guest wishes are met so far as is reasonably possible.
• Ensure that all staff calls guests by their correct name and title.
• Welcome, sit, and take food orders from guests in the Lounge or Restaurant.
• Ensure that service is at all times performed in a professional manner following standards set.
• Obtain feedback from guests and to use this to improve service and to pass on such to the
Restaurant Manager and his Assistants.
Head Waiter
2017 - 2018 (1 Year)

Couqley French Bistro, Lebanon
• Ensure that the service is at all times performed in a professional manner and to the style as
specified by the Restaurant Manager.
• Be fully conversant with every dish served in the Restaurant and to provide explanations as
requested.
• Communicate with other Restaurant staff and departments.
• Assist the Restaurant Manager and their Assistants in keeping the morale of the Team up.
• Assist with mise en place through the distribution of tasks and to ensure the monitoring and
completion of tasks are done properly and in the time allocated.
• Take responsibility for service in the area of the Restaurant under your responsibility during
your shift.
• Report, monitor or handle small disciplinary matters.
• Be competent in advising guests with food allergies or dietaries by liaising with the kitchen
and bar teams and ensuring the order is processed correctly.
• Communicate to all relevant staff and departments and the guest profile is updated with the
relevant information.
• Being aware and promote all services offered in the Restaurant.
• Ensure that all guest wishes are met so far as is reasonably possible.
• Ensure that all staff calls guests by their correct name and title.
• Welcome, sit, and take food orders from guests in the Lounge or Restaurant.
• Ensure that service is at all times performed in a professional manner following standards set.
• Obtain feedback from guests and to use this to improve service and to pass on such to the
Restaurant Manager and his Assistants.
Head Waiter
2016 - 2017 (1 Year)

Em Sherif UAE, United Arab Emirates UAE
• Ensure that the service is at all times performed in a professional manner and to the style as
specified by the Restaurant Manager.
• Be fully conversant with every dish served in the Restaurant and to provide explanations as
requested.
• Communicate with other Restaurant staff and departments.
• Assist the Restaurant Manager and their Assistants in keeping the morale of the Team up.
• Assist with mise en place through the distribution of tasks and to ensure the monitoring and
completion of tasks are done properly and in the time allocated.
• Take responsibility for service in the area of the Restaurant under your responsibility during
your shift.
• Report, monitor or handle small disciplinary matters.
• Be competent in advising guests with food allergies or dietaries by liaising with the kitchen
and bar teams and ensuring the order is processed correctly.
• Communicate to all relevant staff and departments and the guest profile is updated with the
relevant information.
• Being aware and promote all services offered in the Restaurant.
• Ensure that all guest wishes are met so far as is reasonably possible.
• Ensure that all staff calls guests by their correct name and title.
• Welcome, sit, and take food orders from guests in the Lounge or Restaurant.
• Ensure that service is at all times performed in a professional manner following standards set.
• Obtain feedback from guests and to use this to improve service and to pass on such to the
Restaurant Manager and his Assistants.
Food Server
2013 - 2016 (3 Years)

Ubay TableFine, Lebanon
• Assisting management and hosts to meet, greet and seat guests, and issuing them food and
wine menus.
• Introducing yourself to guests, and informing them of special offers and stock shortages
before they select items off the menu.
• Ensuring beverages are served swiftly and replenished continuously.
• Ensuring accuracy when entering orders into point of sale (POS) system.
• Following up on food and beverage orders with the back of the house (BOH).
• Checking on guests to establish satisfaction with the product and overall experience, and
providing management with feedback.
• Issuing guests with their check on request, and greeting and thanking them sincerely on
departure.
Food Runner
2010 - 2013 (3 Years)

Sochimodo, Lebanon
• Deliver food orders from the kitchen to customers’ tables rapidly and accurately
• Act as the contact point between Front of the House and Back of the House staff.
• Communicate food orders to chefs, paying attention to priorities, and special requests.
• Assist the wait staff with table setting by fetching and placing appropriate tableware, eating
utensils, and napkins.
• Serve welcome drinks, upon guests’ arrival
• Ensure food is served in accordance with safety standards.
• Check in with customers and take additional orders or refill water, as needed
• Remove dirty dishes and utensils
• Answer guests’ questions about ingredients and menu items
• Inform restaurant staff about customers’ feedback or requests.
• Make sure families with young children get kids menus and special silverware sets

Head Waiter - Addmind group Beirut, Lebanon