Poornima Jayasingha

ABOUT

J.A Poornima Upeka

ABC Arabian Suites Al Mankhool Street

Bur Dubai, Dubai

upekapoornima@gmail.com

+971543843026

10 January 2024

Dear Hiring Team

I am excited to apply at your organization as advertised on Network. With a decade of experience in the hospitality industry, including eight years in hotel industry and two years as an admin and operation manager in the passenger transport sector, I am confident that my skills and expertise make me an ideal candidate for this position.

Over the course of my career, I have gained extensive knowledge in hospitality operations, customer service, and team management. As a reservation manager, I was responsible for overseeing all aspects of the reservation process, ensuring efficient and accurate bookings, managing inventory, and coordinating with other departments to provide exceptional customer service and maximize revenue. Through my strong organizational skills and proactive approach, I achieved high guest satisfaction scores and received positive reviews, resulting in repeat business and increased revenue.

During my tenure as an admin and operation manager in the passenger transport industry, I honed my skills in scheduling, logistics management, and regulatory compliance. I streamlined administrative processes, resulting in improved efficiency and cost savings. By effectively communicating and collaborating with drivers, suppliers, and clients, I maintained smooth operations and upheld high service standards.

In addition to my operational expertise, I possess excellent interpersonal skills and thrive in fast-paced, customer-centric environments. I have a proven track record of building and leading high-performing teams, fostering a culture of accountability and continuous improvement. Through implementing staff training programs, I have increased productivity and enhanced employee engagement.

I am excited about the opportunity to contribute my skills and industry knowledge to Your organization's commitment to excellence, innovation, and delivering exceptional customer experiences aligns perfectly with my own professional values. I am confident that my passion for the hospitality industry, combined with my strong leadership abilities, make me a valuable asset to your team.

I would welcome the opportunity to discuss in person how my skills and qualifications align with your requirements. Thank you for considering my application. I have attached my resume for your review. I look forward to the chance of an interview to further discuss how I can contribute to ongoing success.

Thank you for your time and consideration.

Sincerely,

J.A Poornima Jayasinghe