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Rekha Lobo Thomas JW Profile Picture
Rekha Lobo Thomas JW
Administration Manager - Pedagogy Educational Services
Dubai, United Arab Emirates UAE
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Rekha Lobo Thomas JW

Administration Manager - Pedagogy Educational Services
Dubai, United Arab Emirates UAE
  • posts 0
  • Following 31
  • Followers 27
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ABOUT

Based on my strong interest to further enhance my potentials and contribute to the organization’s success, I am submitting this letter to express my application for the above position in your reputable organization. Considering my work experience, I am confident that I have the skills to become part of your team. As my resume reflects, I am well equipped in Business Development, Front Office Management, F & B Service, General Administration, Online Bookings & Reservations, Guest Relations, House Keeping Management and the institution of Education. Moreover, I have consistently delivered key significant contributions towards companies’ continued business growth and conveying top quality performance within Hospitality & MNC Co. It is my goal to bring the varied expertise and broad knowledge that I have gained from previous organizations in different regions to your reputable company. Enclosed is my resume that depicts my experience and credentials for your review. I have successfully completed the Hospitality Management Training Program including Front Office, Housekeeping, F&B, (Banquets, Main Kitchen), Executive Offices, and Sales & Marketing. I possess 22+ years of progressive experience in UAE and India, and significantly delivered key contribution towards organization’s growth by managing professional development of organization's workforce; equipping staff with knowledge, practical skills, and motivation to carry out work-related tasks thus achieve performance parameters. Learning, I believe, never stops. Thus, I continue to sharpen my skills and abilities to achieve professional progress as well as personal growth. I have an exemplary analytical, problem solving, organizati1on, coordination, communication and interpersonal skills. Combine this with my work ethics and positive attitude; you have a well-rounded candidate you will be proud to welcome to your company. I will be pleased to meet with you to explore how my skills could best meet your needs. Please feel free to call me at your most convenient time to discuss possibilities of working together. Thank you and I am looking forward to a positive response from your side. Sincerely Rekha Lobo Mobile: +971 52-9265799 / +97155-9107100 Email: [email protected] References: 1. Mr. Muraleedharan Kuttan, CEO - PWS Brokers, Tel: +97150 3580655 2. Mr. Abdullah Hussain, Senior Store Manager - DU, Tel: +97155 6800212 3. Mr. Jihad Fattouh, GM. - Choice Hospitality, Tel: +97150 4749224 4. Mr. Abraham Phillip Corporate GM - Round the Global Diner India Tel: +91 8943401066

Basic Info

Industry: Hotels & Resorts

Department: Front of House

Job Level: Management

Nationality: India

Town/City: Dubai

Current Country: United Arab Emirates UAE

Education Level: Graduation

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Rekha Lobo Thomas JW's Activity

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Education

  • Hospitality Management

    April 1996 - October 1999

    Taj Palace Hotel, United Arab Emirates UAE

  • Bachelor of Arts

    October 1990 - June 1995

    William Angliss Institute @ SLIIT, United Arab Emirates UAE

  • Teachers Training

    June 1992 - December 1994

    Pensacola Christian College, United Arab Emirates UAE

Certifications & Awards

  • UAE Drivers License

    Belhasa Driving Institute

Skills

B 2 B Marketing Canva Adobe Photoshop Windows C Suite FirstAid/ CPR Social Media Networking Twitter/ Youtube/Instagram/TicTok/FB/Wattsapp Web House Keeping Management Photoshop Advanced Excel DTCM Reports Leadership Punctual Team Work Work under pressure Time Management PMS Opera MS Office

Experience

  • Administration Manager

    July 2019 - August 2021 (2 Years)

    Pedagogy Educational Services, United Arab Emirates UAE

    Counsel students and parents to get admissions into medical colleges in India, Europe, Russia, U A E and globally; depending on the NEET score and fee structure affordability. Counsel students to make up their minds about the streams of further education viz. Science, MBBS, MBA, ACCA, Engineering, CIPS, IATA, Airlines and logistics, A.I. or Hospitality Management depending on their choice and strengths and coach them (online) for university entrance tests. Organize and attend career fairs and exhibitions, viz; Jitex education fair, NAJAH Sharjah Education Show, to promote Medical Engineering Education. Coordinate with High School Principals and student counsellors about career guidance for tertiary education and maintain a good business relationship. Develop programs to support the organization’s strategic direction as well as creating and maintaining long term goals. In charge of developing budgets and operating plans for programs and writing program funding proposals; also managing a team with diverse array of talents and responsibilities. Coordinate with and provide support to the branch office in India. Be available 24/7 on the telephone.
  • Relationship Manager (Consultant)

    July 2016 - January 2017 (1 Year)

    Continental Insurance Brokers, United Arab Emirates UAE

  • Housekeeping Manager

    April 2017 - August 2017 (4Months)

    Grand Midwest Hotel, United Arab Emirates UAE

    Take over the shift from the night supervisor. Read the Log book for any guest complaints. Brief and assign the supervisors and HK attendants in the Lobby, pool, public areas, guest floors for cleanliness. Handover the HK checklist to the floor supervisors for linen count and damage; (so that it is not misused). Receive the laundry (when its outsourced) viz. room linen, F&B linen, check the linen count against the checklist and store it away in the linen room. Adhere to guest requests for the rooms and solve guest complaints. Provide turndown service in the rooms. Prepare the Manager's report including guest services provided for VIP rooms, guest complaints, floor-wise linen count. Coordinate with suppliers and vendors for hotel supplies viz. flowers, cleaning chemicals and baby cots, etc. as required by the Hotel. Basically keep the guest accommodation neat, clean and smelling fresh, with love and respect for guests and colleagues.
  • Retail Store Manager

    October 2011 - March 2016 (5 Years)

    Du EITC, United Arab Emirates UAE

     Gained 15+ years’ experience within the Hospitality industry&(5* Hotel) in UAE in domains of Front Office Management, House Keeping Manager, Duty Manager, Sales & Marketing, Front Office Supervisor, Guest Relations, F & B Service and General Administration.
     Technically astute with BSCS, CRM, WINCASH, OPERA Property Management System (PMS), social media networking, Digital Marketing, Adobe, Canva, Windows C Suite, B 2 B Sales, AOI (automated optical inspection/ AOI in accounting), AI & capabilities to IT solutions and troubleshooting.
     Successfully completed Hospitality Management Training Program including Front Office, Housekeeping Management, F&B, Banquets, Main Kitchen, Executive Offices, and Sales & Marketing.
     Played a pivotal role in setting up the pre-opening of City Max Hotel and The Fairmont Hotel with remarkable increase on guest satisfaction ratio.
     Received an award for The Best Performance in Consumer Mobile & Home Service sales from (Jan to July 2014) & (Feb to March 2015).
     Awarded as Best Marketing Executive for the year 2009 & Best Telemarketing Executive for the month of Jan 2010.
     Achieved consistent career growth for exhibiting excellent performance in assigned job, depicting loyalty & dedication, achieving performance set parameters, providing excellent guest service &establishing a good reputation for the hotel.
     Enthusiastic & effective leader capable of managing an organization that has short and long term vision & mission
  • Assistant Front Office Manager

    December 2004 - April 2011 (7 Years)

    City Max and Al Bustan Center Qusais, United Arab Emirates UAE

    Assistant Front Office Management
    • Supervise the assigned station/section, to provide courteous, professional, efficient and flexible service consistent within Hotel Standard Policies & Procedures.
    • Assist the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Concierge, Switchboard, Reservations and Guest Services/Front Desk.
    Financial Duties
    • Coordinate an effective and efficient Payroll Management / Forecast & Budgeting/ Resource allocation through establishing a flexible workforce throughout the department, based on the principles of Multi-Skilling and Multitasking.
    • Provide assistance in ensuring that Front Office Department is managed successfully as an independent profit center. Prepare DTCM(Dept. of Tourism & Commerce Marketing) reports, Hotel Revenue Management
    • Set, in close conjunction with each Duty Manager/Team Leader, annual operating budgets, which will form part of the Hotel’s Annual Business Plan.

    House Keeping Management ****
    Operational Duties
    • Oversee the operations of the House Keeping Department to adhere to Brand Standards with excellent service, inventing creative SOP’s to exceed guest satisfaction.
    • Involved in Team Building and implementing new standards and innovative ways always seeking to have methods to improve productivity.
    • Be knowledgeable with the current market trends and implement effective operation measures in line with the Hotel’s budget.
    • Liaise with the Hotel’s commercial contractors for outsourced Laundry, manpower supply, cleaning chemicals, catering companies, professional floor cleaners & polishers, air refreshers and other services needed for excellent guest feedback & stay.
    • Brief & assign Supervisors, Team Leaders and staff in public areas, guest floors, hotel parking & entrance with Check Lists (AM/ PM/ Night) making sure hotel amenities viz; linen is accounted for minimizing wastage due to damage and discussing guest complaints & challenges.

    Guest Relations
    • Establish rapport with guests maintaining good customer relationship; handle all guest complaints, requests & inquiries from Front Desk. Personally & frequently verify that guest check-in/checkout is receiving the best possible service.

    Rooms Management
    • Ensure that all daily VIP rooms, Long-Stay Guest Rooms for arrivals are blocked in advance and accordingly welcome amenities (Turndown service, Chocolates, fruit baskets or cakes) are appropriately ordered.

    General Administration
    • Establish an efficient method of communication for coordination of all departments with particular emphasis on customer satisfaction, Sales, Front Office, Maintenance, Travel Desk & Concierge, Business center and security.
    • Ensure that all employees have a complete understanding of and adhere to the Hotel’s Employee policy & procedures relating to Fire & Safety, Emergency First Aid at work (CPR) Health & Hygiene.

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