Shayan Elahi

Front Office Agent - Asiana Hotel Dubai
Dubai, Pakistan

Timeline

ABOUT

Shayan Elahi

Professional Summary

I am a highly motivated and experienced hotel management professional with 6 years of experience in the front office. I have a proven track record of success in leading and managing teams, providing excellent customer service, and driving revenue growth. I am skilled in all aspects of front office operations, including guest service, reservations, check-in/check-out, and accounting. I am also proficient in using hotel management software and have a strong understanding of hotel safety and security procedures.

Key Skills

Guest service
Front office management
Rooms Controlling
Reservations
Check-in/check-out
Sops implementation
Guest Satisfaction
Accounting
PMS ( Opera,IDS,Munshi 10)
Hotel safety and security
Excellent customer service skills:
Strong leadership and management skills
Problem-solving skills
Multitasking skills
Attention to detail
Professionalism

I am confident that my skills and experience would be a valuable asset to your organization. I am eager to learn more about the opportunity and discuss how I can contribute to your success.

Thank you for your time and consideration.

Basic Info

Industry: Hotels & Resorts

Department: Front of House

Job Level: Supervisor

Job Role: Duty Manager

Nationality: Pakistan

Current City: Dubai

Current Country: Pakistan

Education Level: Graduation

Shayan Elahi's Activity

Education

Front Office Professional
December 2022 - March 2023

Lobster Ink Internation, Pakistan
BS Hons
September 2016 - October 2020

Bacha Khan University , United Arab Emirates UAE

Certifications & Awards

Leadership Foundation
Lobster Ink International
Front Office Professional
Lobster Ink Professional
Luxury Hospitality Standards
Lobster Ink Professional
Revenue Management Proficient
Lobster Ink International

Skills

MS Office Skills Team Leadership Team Work Customer Handling FX Reservation PMS (Munshi 10) PMS IDS PMS Opera Knowledge of hotel operation Professionalism Attention to detail Multitasking skills Strong leadership and management skill Front Office Operations Front Office Accounting Cash Handling Problem Solving Strong Communication Guest Satisfaction Guest Service

Experience

Front Office Agent
2023 - Present (2 Years)

Asiana Hotel Dubai, United Arab Emirates UAE
• 5 star Hotel with 213 keys.
• Greet guests upon arrival and make them feel welcome
• Check guests in and out of the hotel ,Assign rooms ,Process payments
• Provide information about hotel services and amenities
• Handle guest requests and complaints
• Resolve guest issues quickly and efficiently
• Follow up with guests to ensure they are satisfied with their stay.
Duty Manager
2022 - 2023 (1 Year)

Pearl Continental Hotel *****, Pakistan
• Well known National Chain with the 5 star hotel 200 keys with 5 F&B outlets.
• Overseeing and directing all aspects of the Front Office operations which include: Reception -Front Desk Cashier - Guest Relations - Concierge - Operator - Valet Parking - Transportation -Recreation and Serviced Residences.
• Increased the Trust You Score from 70% to 88% in Six months.
• ADR was increased through upselling from 14,000 to 19,500 in the 5 months. Which was almost gives 40% increase in MTD target budget.
• Controlling any rebates/allowances issued through the Front Office and checked the guest credit card authorization report.
• Maintaining staff schedules ensuring all areas are adequately covered. Ensuring and maintaining the highest standards of conduct, hygiene, appearance, and behavior of departmental employees.
Duty Manager
2021 - 2022 (1 Year)

Blue Diamond Hotel & Resort, Pakistan
• It was a 4 Star Hotel with 75 keys.
• Responsible for the daily smooth operation of the front office department.
• Relieving Assistant Front Office Managers as well as Night Manager on their days off, handling all guest complaints and service recovery procedures.
• Champion of upselling (Incremental) and Training Champion for the department.
• Keeping track of all online reviews to ensure a fast response to all comments to build loyal and repeated customers. To analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings.
• Liaise with the Accounting Department for accounting and auditing related front office procedures.
Duty Manager
2019 - 2021 (2 Years)

Shelton's Rezidor, Pakistan
• Hotel 4 Star with 70 keys As Cluster Duty Manager, I am responsible for Front Office Operations, Guest Relations, Reservation, Happy to Help, Concierge, Executive Lounge & Business Center.
• Increase the Property Google Score from 3.9 to 4.4 in One year.
• Introduce the plans to improve the ADR and MTD by 35%.
• Managed staff training and onboarding, coaching in customer service and appropriate etiquette to perform reasonable job duty.
• Work closely with the Revenue department to balance the hotel room/room type inventory.
• To maximize rooms revenue through participating in yield management meetings and through upselling Oracle (PMS Data Base) FX Reservation and Opera
Duty Manager
2017 - 2019 (2 Years)

Fort Continental Hotel ****, Pakistan
• It was a 4 Star Hotel with 75 keys. • Responsible for the daily smooth operation of the front office department. • Relieving Assistant Front Office Managers as well as Night Manager on their days off, handling all guest complaints and service recovery procedures. • Champion of upselling (Incremental) and Training Champion for the department. • Keeping track of all online reviews to ensure a fast response to all comments to build loyal and repeated customers. • To analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings. • Liaise with the Accounting Department for accounting and auditing related front office procedures.
Front Office Supervisor
2016 - 2017 (1 Year)

Shelton's Green Hotel ***, Pakistan
• Hotel 3 Star with 70 keys.
• Responsible for all the Standard Operational Procedures for Front Office Operations.
• Responsible for the Property Management system configuration in all the properties within the project. Accommodated guests with diverse needs based on current room and personnel Availability.
• Organized timely and professional housekeeping services before, during, and after a guest's stays.
• Projected hotel revenue to aid accurate financial forecasting. Oversaw daily hotel operations and promptly fixed issues or process issues with improved solutions.
• Arranged team roster to meet operational needs within staffing budgets.

Front Office Agent - Asiana Hotel Dubai Dubai, Pakistan