Suraj Kumar Jha

Assistant Front Office Manager - Marco Polo Hotel LLC
Silvassa, India

Timeline

ABOUT

I am Suraj Kumar Jha. I am writing to express my interest in the Front Office Manager (FOM) position at Your Reputed Hotel, as advertised. With a strong background in hospitality management and a proven track record of delivering exceptional guest experiences, I am excited about the opportunity to contribute to your team. In my previous roles, including as Assistant Front Office Manager (AFOM) at MarcoPolo Deira Dubai, I have honed my skills in front office operations, team leadership, and customer service. I excel in creating a welcoming and efficient environment

for guests while ensuring smooth operations behind the scenes. My attention to detail, organizational abilities, and dedication to exceeding customer expectations have consistently resulted in positive feedback and high guest satisfaction scores.

I am eager to bring my expertise to your team and contribute to maintaining and enhancing the standards of

service that your Reputed Organization is known for. Some highlights of my qualifications include: Have three times Received Best Performance Award by Our Respected General Manager for Best Feedback Achievement and Best Team performance. Have Successfully Passed the Customer Experience Manager Powered by Testizer online have passed Skilled test exam with excellent 85% Score. And Received Certification from IBMI Berlin Germany for leadership and team Developments

I am confident that my skills and experience make me a strong candidate for the AFOM position at Your Reputed Organization. I am eager to further discuss how my background, skills, and passion for hospitality can contribute to the success of your team.

Thank you for considering my application. I look forward to the opportunity to speak with you.

Basic Info

Industry: Hotels & Resorts

Department: Front of House

Job Level: Management

Nationality: India

Current City: Silvassa

Current Country: India

Education Level: Graduation

Suraj Kumar Jha's Activity

Education

Education Not Mentioned.

Certifications & Awards

Front Office Check In and Check Out Operation
Typsy - Institute Of Hospitality
English For Torism - Hotel Reception and Front Desk
Alison
Customer Experience Essentials
Typsy- Institute Of Hospitality
Leadership and Team Developments
International Business Management Institute- Berlin
Best Team Achievement
Marco Polo Hotel Deira Dubai

Skills

Skills Not Mentioned

Experience

Assistant Front Office Manager
2023 - 2024 (1 Year)

Marco Polo Hotel LLC, United Arab Emirates UAE
Supervises overall activities in the department.
• Supervises and delegates duties to supervisors and prepares work schedule for them.
• Daily Keep Track of TD Fee Shift wise
• Prepare & Update Figure in Carbon Calculator Monthly
• Prepare the Bed & Occupancy Report for DTCM,
• Daily do Briefings to Front Desk Agents including supervisor, Executive and Duty Manager
• More Focus on Hotel Ranking and try to improve Keep track of Guest Feedback,Repeat Guest and Room Revenue
• Ensures good communication and cooperation between front office department and other departments.
• Daily Monitor OTA Portal Keep Track of Compset near by Compset hotels.
• Conducts daily briefings
• Personally welcomes guests and allocates rooms and coordinates with supervisor for proper follow up.
• Personally resolves any problem a guest may face during his stay in the hotel or endeavors to provide the
maximum service possible always with a margin for flexibility.
• Conducts regular inspections of Lobby & Reception areas, Daily Check Rooms Before Rooms Allocating before
Arrival Time.
Assistant Front Office Manager
2019 - 2022 (3 Years)

Sterling Holidays & Resorts, India
Welcomes guests and fosters customer loyalty through his/her friendly manner.
• Develops high-quality relationships with guests throughout their stay.
• Handles any guest complaints or contentious issues that cannot be settled directly by team members and
provides a fast solution.
• Oversee and supervise guest arrivals and departures with the front office executive and duty managers.
• Provide a high level of customer service and maintain a high profile in the day-to-day front office operations.
• Ensure that personalized service is offered to each and every guest.
• Ensures that the pricing policy and internal audit procedures are duly applied.
• Supervises the management of debtors, group and individual guest invoicing and cash operations.
• Keep Helping Sales Team for Loyalty Membership from Walkin Guest and Provide leads for Membership Programs
Focus on Guest Feedback during Check out
Duty Manager
2018 - 2019 (1 Year)

Lord's Hotels & Resorts, India
Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP
Guest’s.
• Prepares and checks for VIP’s arrival and escorts guests to rooms, assists in VIP’s arrival departure in absence of
guest relation officers.
• Checks on registration cards of arriving guests and ensures all information should be filled on each card either by
Guest Relation Officers or the guests.
• Co-ordinates with all departments concerned in order to maintain Front Office functions properly.
• Operates the front office computer system in order to assist front office attendants.
• Handles guest complaints and other related problems and reports on the Assistant Manager’s logbook.
• Assists reception, business center, cashier, concierge and bell captain during they are busy.
• Keep Focus on Guest Feedback during Check out
• Always Active for Reviews on Social Media i.e. Tripadvisor and all the Channel Portal
• Answer guests inquires, handles complaints and attend to the needs of the guests.
• Approves and sign for allowances, rebates etc., as required by Front Office Cashier.
• To responsible for front office operation during the absence of Front Office Manager (HO).
• Maintained optimal room position and occupancies to generate maximum resort revenues.
• Keep Auditing of Guest Reg card, Check Out Bills on Daily Basis
• Run Night Audit after complete Tally of all Correspondence.
Duty Manager
2014 - 2016 (2 Years)

Royal Orchid Hotels Limited, India
Reviewed daily listings of reservations to look for and correct booking errors.
• Coordinated with other staffing departments to ensure solid guest relations.
• Managed all guest relations and updated scheduling database.
• Transferred calls to the correct department. Updated monthly calendar of hotel events and special Promotions.
• Passed room service requests to the correct staff members.
• Maintained an updated inventory of front office supplies
• Managed front desk operations.
• Responded to guest requests.
• Answering and directing calls to concerned staff members
Operation Trainee in Front Office
2011 - 2014 (3 Years)

Oberoi Hotels & Resorts, India
Received guests on arrival with a friendly manner
• Entered complete details into the computer
• Efficiently deal with check-out of guests
• Deal with advanced reservations, took bookings and fulfilled particular requirements
• Doing Check-in and Guest Management, as directed by Front Office Supervisior and Duty Manager,
• Posted all transactions to make sure that all bills are kept up-to-date
• Prepared the cash for bank delivery and ensured that all floats are accurate at the end of shift

Assistant Front Office Manager - Marco Polo Hotel LLC Silvassa, India