Symphony Style Mall Arabian Gulf Road Salmiya, Hawally, Kuwait
Symphony Style Hotel Kuwait is an exceptional and unique lifestyle hotel located in the vibrant area of Salmiya, Kuwait.
Our 5 star hotel in Kuwait is designed to provide all its guests with a remarkable experience with its magnetic and elegant designs blended flawlessly with its authentic local warm culture and hospitality. This impressive hotel in Kuwait is located 20 minutes from the Kuwait International Airport and just a stone’s throw away from the gleaming shopping malls and the Arabian Gulf.
Industry : Hotels & Resorts
Department : Front of House
Location : Salmiya, Kuwait, Kuwait
Level : Staff Line level
Posted : 01 May 2025
Job Role : Reservations Agent
Recruiter : Symphony Style Hotel
Job Ref : HOZ81730
Employment Type: Permanent
Job Type : Full Time
Validate Through : 2025-05-29
Salary Description: Competitive Salary Offered
Experience Requirements:
The candidate should preferably have 1 -2 Years of experience in a similar role with a 4 or 5-star hotel.
Strong knowledge of Opera or other hotel reservation systems is highly preferred.
Background in customer service or call center handling is a plus.
Job Purpose:
To handle all guest reservation requests efficiently and professionally, ensuring high accuracy and excellent service in line with the hotel's luxury standards. The Reservation Agent plays a key role in maximizing room occupancy and revenue by handling individual and group booking inquiries, confirming reservations, and maintaining effective communication with other departments.
Key Responsibilities:
Answer all incoming calls, emails, and online inquiries related to room reservations promptly and professionally.
Process individual and group reservations accurately using the hotel's Property Management System (e.g., Opera).
Maintain up-to-date knowledge of room types, rates, packages, and promotions.
Ensure accurate input of guest details, preferences, and payment information.
Upsell higher room categories and special packages to increase revenue
Manage reservation amendments, cancellations, and special requests.
Coordinate with Front Office, Sales, Revenue, and Housekeeping teams regarding arrivals, VIPs, and group bookings.
Respond to guest queries and resolve issues related to reservations.
Follow all standard operating procedures (SOPs) for reservations and maintain data privacy policies.
Prepare daily reports and reservation forecasts when required.
Maintain a professional and courteous manner at all times
Attractive salary and benefits are offered for the right candidate. Shortlisted candidates will be contacted.
Please apply online with your CV urgently.
