Dubai, United Arab Emirates UAE
TIME Oak Hotel & Suites offers 216 spacious rooms out of which we have 55 deluxe rooms ranging from 35 square meters and decorated with comfort and elegance in mind. Each room represents an ideal choice for discerning business and leisure travelers with premium quality beds, 24 hours In-room dining, 32 inch LCD television, a spacious work desk and free wireless internet.
Non-smoking rooms are available upon request.
Industry : Hotels & Resorts
Department : Front of House
Location : Dubai United Arab Emirates, United Arab Emirates UAE
Level : Staff Line level
Posted : 16 Apr 2024
Job Role : Bellman
Recruiter : TIME Oak Hotel and Suites
Job Ref : HOZ84563
Employment Type: Permanent
Job Type : Full Time
Validate Through : 2024-05-14
Salary Description: To be discussed
Looking for Bellman Position
• Receives guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure.
• Maintains effective communication with all related departments to ensure smooth service delivery.
• Maintains an up to date knowledge of the hotel and local services supplying information and responding to guest queries.
• Maintains awareness of guest profile through Shiji guest profile system.
• Ensures that the guest luggage is carried from arrival point to room and from room to departure point on check out.
• Deals promptly, efficiently and pleasantly with incoming calls.
• Handles all messages, mail and packages for guests and staff ensuring they are delivered at the appropriate time in a professional manner.
• Delivers guest messages and other deliveries immediately without delay in a professional manner.
• Checks regularly the Concierge e-mail and replies to internal and external inquiries.
• Maintains the daily function board and Shiji notice board.
• Suggestively sells Hotel promotion, outlets and facilities at all times.
• Regularly checks the lobby area, ensuring it is clean and tidy.
• Ensures Concierge desk and store room is clean tidy and well organized.
• Establishes, promotes and maintains good public relations while meeting or exceeding guest expectations.
• Maintains regular and effective liaison between other departments with particular emphasis on Front Office.
• Cooperates in the performance of any reasonable task requested by company manager, executives or guests.
• Maintains an awareness of the car park and front entrance at all times.
Only shortlisted candidates will be contacted.