Abu Dhabi Western Region, 28465 Madinat Zayed, Abu Dhabi, United Arab Emirates UAE
Western Hotels is an architectural wonder that has come to life between the timeless Rub-al-Khali desert. With a fusion of contemporary design and distinct Arabian architectural features, this Abu Dhabi hotel offers the ultimate in comfort and tranquil experience. Located in Madinat Zayed City, Abu Dhabi Western Region (Al Dhafra), the hotel is 160km from Abu Dhabi city and 230km from Dubai. Explore Madinat Zayed The city has the largest number of population of Al Gharbia compared to its other cities with the infrastructure for schools, banks, hospitals, mall and new developments yet to come. Madinat Zayed City is being equipped to become the center for the largest Solar Power station in the world. To get a real taste of the city’s authentic heritage, visit one of the many events and festivals throughout the year such as Tel Moreeb Festival, the pinnacle hill climb event for desert driving enthusiasts, and Al Dhafrah Camel Festival, which includes the world\\\\s only camel beauty contest, and Liwa Date Festival, a showcase for this valued desert fruit. A great reason to start exploring this vast region is the drive to Liwa - a historic oasis town at the entry to the Rub Al Khali (Empty Quarter) the world\\\\s largest uninterrupted sand mass. Liwa will blow you away with massive expanses of awesome desert and the biggest dunes this side of the Sahara.
Industry : Hotels & Resorts
Department : Front of House
Location : Abu Dhabi, United Arab Emirates UAE
Level : Staff Line level
Posted : 27 Sep 2025
Job Role : Guest Services Associate
Recruiter : Western Hotels
Job Ref : HOZ81634
Employment Type: Permanent
Job Type : Full Time
Other Locations : Liwa
Validate Through : 2025-10-25
Salary Description: Competitive Salary & Benefits Offered
Duties & Responsibilities:
Greet and welcome guests warmly upon arrival.
Manage check-in and check-out procedures efficiently and accurately.
Handle room reservations, cancellations, and modifications.
Provide information about hotel services, facilities, and local attractions.
Answer phone calls, emails, and guest inquiries in a professional manner.
Address guest complaints or concerns, ensuring quick resolution and guest satisfaction.
Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
Process payments, maintain accurate billing records, and issue receipts.
Uphold hotel policies, safety standards, and brand service guidelines.
Promote additional hotel services and upsell rooms, amenities, or packages when appropriate.
Previous experience in hospitality, front desk, or customer service (preferred).
Strong communication and interpersonal skills.
Proficiency in hotel management software and basic computer skills.
Ability to multitask and handle stressful situations calmly.
Professional appearance and a customer-oriented attitude.
Flexibility to work shifts, including evenings, weekends, and holidays.
High school diploma or equivalent (Hospitality or Tourism degree is a plus).
Fluency in English; additional languages are an advantage
Job location is Western Hotel Liwa, Abu Dhabi (candidates who are reallky interested can apply for the position)
