Abu Dhabi Western Region, 28465 Madinat Zayed, Abu Dhabi, United Arab Emirates UAE
Western Hotels is an architectural wonder that has come to life between the timeless Rub-al-Khali desert. With a fusion of contemporary design and distinct Arabian architectural features, this Abu Dhabi hotel offers the ultimate in comfort and tranquil experience. Located in Madinat Zayed City, Abu Dhabi Western Region (Al Dhafra), the hotel is 160km from Abu Dhabi city and 230km from Dubai. Explore Madinat Zayed The city has the largest number of population of Al Gharbia compared to its other cities with the infrastructure for schools, banks, hospitals, mall and new developments yet to come. Madinat Zayed City is being equipped to become the center for the largest Solar Power station in the world. To get a real taste of the city’s authentic heritage, visit one of the many events and festivals throughout the year such as Tel Moreeb Festival, the pinnacle hill climb event for desert driving enthusiasts, and Al Dhafrah Camel Festival, which includes the world\\\\s only camel beauty contest, and Liwa Date Festival, a showcase for this valued desert fruit. A great reason to start exploring this vast region is the drive to Liwa - a historic oasis town at the entry to the Rub Al Khali (Empty Quarter) the world\\\\s largest uninterrupted sand mass. Liwa will blow you away with massive expanses of awesome desert and the biggest dunes this side of the Sahara.
Industry : Hotels & Resorts
Department : Revenue Management
Location : , United Arab Emirates UAE
Level : Supervisor
Posted : 09 Sep 2025
Job Role : Reservations Agent
Recruiter : Western Hotels
Job Ref : HOZ35113
Employment Type: Permanent
Job Type : Full Time
Other Locations : Western Hotel Ghayathi, Abu Dhabi
Validate Through : 2025-10-07
Salary Description: Competitive Salary with Service Charge
The Reservations Agent is responsible for managing hotel room reservations efficiently, ensuring accuracy, and delivering exceptional service to potential and existing guests. This role acts as the primary point of contact for guests making inquiries or bookings via phone, email, or online platforms, contributing to guest satisfaction and hotel revenue optimization.
Reservations & Booking Management:
Handle incoming reservations via phone, email, website, and third-party booking platforms.
Accurately input guest information, room assignments, and special requests into the property management system (PMS).
Confirm, modify, and cancel reservations as required while adhering to hotel policies.
Maintain awareness of room availability, rates, promotions, and packages.
Assist with group bookings, corporate accounts, and event reservations when needed.
Guest Service & Communication:
Provide detailed information about hotel services, facilities, room types, and policies.
Respond promptly to guest inquiries, ensuring courteous and professional communication.
Follow up with guests to confirm bookings and provide pre-arrival assistance.
Resolve booking discrepancies, complaints, or special requests in a professional manner.
Revenue & Reporting:
Assist in maximizing occupancy and revenue by promoting hotel packages and upselling room types or amenities.
Maintain accurate records and prepare daily reservation reports.
Coordinate with Front Office, Housekeeping, and Revenue Management teams to ensure smooth operations.
Administrative & Compliance:
Ensure reservations comply with hotel policies, rates, and procedures.
Maintain confidentiality of guest information and financial transactions.
Assist in audits and reconciliation of reservation records when required.
