Assistant Manager - Front Office

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Assistant Manager - Front Office

M GALLERY

Company Description

Why work with Manly Pacific and Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Nothing beats working by the iconic Manly Beach, with the unique views and talented group of team members.

Job Description

We are actively searching for an experienced Front Office professional to become an integral part of our Manly Pacific family!

As the Assistant Manager, you are naturally a confident person who is able to approach people and initiate conversation. Your skills of reading the guest and attention to detail are what sets you apart from the rest.

You have an outcome driven approach to performance & results and you strive to achieve excellence in your field.

Responsibilities:

• Assist and oversee the day-to-day operations of the Front Office Team.
• Lead the Front Office team in absence of management and act as a hotel representative on behalf of the General Manager.
• Drive a caring culture for our guests and inspire our team members to create a story unique to each guest's stay.
• Ensure Accor's guest loyalty and recognition program is maintained and delivered to its highest standards.
• Connect with guests and colleagues by being your authentic self, creating a sense of belonging through listening and demonstrating empathy.
• Be a safety champion and lead by the example by following Accor's health and safety procedures.
• Process and assist with check-in and check-out of guests when needed.
• Assist with preparation of rosters, ensuring that suitable and cost effective employee levels are maintained at all times.

• Having full working rights in Australia
• Leadership experience at a supervisory level or above
• Previous Front Office or similar experience with knowledge of Opera system preferred
• Passion for people and hospitality
• Hands on, natural born leader with the ability to nurture, develop and bring out the best in your team
• Ability to make decisions independently and confidently
• Available to work varied shifts

• Work in front of the iconic Manly Beach
• Benefits Your Way - Great team member benefits (up to 70% off for you to live it up across all Accor Properties & Restaurants)
• Employee Assistant Program, Birthday day off, Anniversary gifts, discounted gym membership and much more!
• Work for one of the most prestigious hotels in all of Sydney!
• Dry-cleaning on us: you won't need to worry about ironing and/or washing your uniform on your days off, we encourage you to embrace life instead!