Director of Rooms

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Director of Rooms

Description

About Hyatt Regency Brisbane

Hyatt Regency hotels and resorts are designed around the power of meaningful connections. Hyatt Regency brand offers a one-stop experience that puts everything guests need, right at their fingertips, and provides space to work, engage and relax.

Located on Queen Street Mall, five-star Hyatt Regency Brisbane is a premium retreat in the heart of Brisbane's Central Business District and premium shopping mall. The hotel features 292 well-appointed guestrooms with modern décor, two food and beverage experiences; Lennons Restaurant and Bar and Hibiscus Bar & Terrace, along with 100sqm of flexible meeting space at Executive Studios on lobby level and newly designed event venue within Hibiscus Room is an impressive 300sqm of unique space with natural light from the break out terrace. Other facilities include 24-hour fitness centre and the iconic outdoor 20-metre infinity pool ideal for unwinding after a day's work, shopping or exploring Brisbane.

About the role

The Director of Rooms is responsible for the smooth and efficient running of all operational aspects of Front Office and Housekeeping departments to ensure the highest standards are maintained for the hotel. This role reports directly to the General Manager and requires a dynamic, energetic leader, with experience in driving and inspiring team performance, development and has the ability to ensure the departments goals are met and aligned with Hyatt's strategic priorities, whilst meeting colleague, client, and owner expectations at all times.

Responsibilities include:

• Ensure that the department's activities are aligned with Hyatt Rooms Strategy, and that hotel actions have been implemented where appropriate.
• To actively participate in business optimisation / revenue management meetings, overseeing the appropriate pricing structures to maximise yield and overall profits.
• To conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
• Handle with care and attention, all guest and internal customer matters and enquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Lead and monitor Medallia (HySat) providing appropriate and timely responses and achieving/exceeding guest satisfaction scores
• To maximise employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
• To oversee Rooms experience from check-in to check-out for all guests, working with Managers to ensure a seamless guest experience and make adjustments where necessary.

• Must have recent 5- star hotel experience as a Director of Rooms
• Experience with Opera, Microster, would be most advantageous
• Ideally holds a university degree or diploma in Hospitality or Tourism management.
• A can-do attitude and strong leadership skills with positive references that align in recent matching roles
• Highly motivated, solutions-oriented self-starter with adaptable teamwork style
• Takes ownership for all elements of rooms division including while not limited to OSE, ordering, guest needs, team recruitment and development and overall strategies linked to incremental revenues such as upselling and World of Hyatt loyalty program.
• Is the driver of our Guest experience program and strategies to continue to grow and improve ongoing.