Front Office Manager

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Front Office Manager

ACCOR

Company Description

At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That's why we offer the greatest career opportunities, industry training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.

Who we are...

A sanctuary of style, Hotel Chadstone Melbourne MGallery offers the perfect luxury escape nestled close to the city of Melbourne and on the doorstep of Chadstone - The Fashion Capital. Our unique design marries both exclusivity and comfort allowing guests to feel a sense of home during their stay, whilst transporting them into a world of glamour and style. Five star luxury and opulence creates the perfect setting for our team to create special moments that our guests will remember forever. Join us at Hotel Chadstone Melbourne MGallery, where we create stories that stay.

Job Description

As Front Office Manager, you will lead the heart of our guest experience, driving your team to deliver genuine, personalised luxury at every interaction. You'll create a culture where your people feel inspired, supported, and motivated to deliver their very best every day. Calm, confident, and composed under pressure, you'll set the standard for professionalism, warmth, and attention to detail.

This role is a rare opportunity to make your mark in a prestigious luxury property, shaping both the guest journey and your team's growth. As part of Australia's largest hotel group, Accor, you'll have access to future pathways into senior leadership while making a tangible impact on the success of our hotel today.

Key Responsibilities:

• Lead, mentor, and engage the Front Office team to create a positive, high-performing culture.
• Inspire your team to deliver authentic, thoughtful, and seamless guest experiences.
• Act as a calm and confident role model, guiding your team through busy or challenging moments with composure and focus.
• Oversee guest arrivals and departures, ensuring each interaction reflects true luxury service standards.
• Provide regular coaching and constructive feedback to support individual and team development.
• Handle guest feedback and concerns with empathy, professionalism, and a solutions-first approach.
• Collaborate with other hotel departments to ensure smooth operations and a cohesive guest experience.
• Implement training and development initiatives that empower your team to exceed expectations.
• Build lasting relationships with VIPs and returning guests, ensuring they feel recognised and valued.
• Monitor and manage Front Office operations with efficiency and attention to detail.
• Be flexible and available across a rotating roster of mornings, evenings, and overnights to maintain service excellence.

• Proven experience as a Front Office Manager in a luxury hotel environment.
• A confident and supportive leader with a track record of engaging, mentoring, and developing teams.
• A calm and composed presence under pressure, with excellent problem-solving skills.
• Exceptional interpersonal and communication skills to inspire your team and connect authentically with guests.
• Strong organisational and time-management abilities to manage competing priorities.
• An energetic, team-focused, and proactive attitude.
• Natural ability to build trust and maintain strong relationships with both guests and colleagues.
• Prior experience with Opera Cloud PMS will be highly regarded.

• Great benefits - worldwide discounts on accommodation and food & beverage from day one
• Chadstone Shopping Centre team discounts
• Free nights' accommodation on your work anniversary
• Discounted health insurance and a free, confidential Employee Assistance Program
• A vibrant, supportive team culture in one of Melbourne's most iconic luxury hotels
• Easy location - avoid the CBD commute and work close to home in the city's south-east
• Access to award-winning training, development, and genuine career growth with Accor