Guest Service Officer

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Guest Service Officer

Description

At Hyatt we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences. We believe in the power of belonging - of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.

We are looking for Guest Service Agents, full-time and part-time, to join our Front Office team! As an integral part of the Front Office operations, you will be the first point of contact for our guests, responsible for ensuring seamless communication between guests and hotel departments. You will handle guest inquiries, requests, and concerns, providing outstanding service and maintaining positive relationships with our clientele. Your primary focus will be on excellent communication, coordination, and ensuring guests' needs are met with efficiency and warmth.

The Role

• Answer and direct guest inquiries via phone, email, and internal systems
• Manage guest requests and complaints in a proactive and professional manner
• Coordinate communication between various hotel departments to ensure smooth operations
• Ensure all communication channels are covered during shifts (e.g. phone, email, guest messaging systems)
• Assist in guest check-ins, check-outs, and reservations as needed.
• Provide exceptional customer service to all guests, always maintaining a friendly, helpful manner
• Assisting guests with general guest enquiries

The Person

• Previous experience in guest services, hotel front desk, or customer support (preferably in hotels)
• Excellent verbal and written communication skills
• Strong multitasking, problem-solving, and organizational skills
• Ability to remain calm under pressure and handle guest concerns with professionalism
• Flexible availability, including weekends, evenings, and holidays
• A positive, energetic attitude with a passion for hospitality.
• Unrestricted working rights in Australia
• Previous experience with Opera is advantageous
• Manual drivers license highly desirable

The Perks

• Complimentary accommodation at Hyatt properties worldwide
• Discounted accommodation for associates as well as friends and family
• Wellbeing Leave and Paid Parental Leave
• Complimentary Headspace membership for Hyatt associates
• Complimentary Employee Assistance Program available for colleagues & immediate family
• Learning and development opportunities
• Access to hotel gym facilities
• 10% discount with NIB Health insurance
• Uniform Dry-Cleaning service

A career with Hyatt opens a world of opportunities. We have continually been named one of the World's Best Multinational Workplaces. Come join our hotels in a journey of making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated.

Our values of Empathy, Integrity, Respect, Inclusion, Wellbeing and Experimentation are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek into how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt at www.brisbane.regency.hyatt.com

Qualifications
Responsible to welcome all guests, ensuring they have an exceptional staying experience; creating lasting memories and building relationships. You will bring our purpose to life, by using your personal flair and style when interacting with our guests. Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.