Guest Relations Agent

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Guest Relations Agent

RIXOS

Company Description

Rixos Premium Qetaifan Island North

Rixos Premium Qetaifan Island North comprises a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort boasts panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country's biggest draws will be Qetaifan Island North's Meryal Waterpark attraction. The Rig 1938 is the world's highest tower of its kind, reaching 82 metres.

Job Description

Guest Relations Agent

The Guest Relations Agent is responsible for delivering outstanding guest service experiences from check-in to check-out. This role acts as the primary point of contact for guests, ensuring their comfort, resolving any issues promptly, and providing personalized services that reflect the hotel's high standards.

• Greet and welcome guests upon arrival with a warm and professional demeanor.
• Assist with check-in and check-out procedures efficiently and accurately.
• Handle guest requests, inquiries, and complaints in a timely and courteous manner.
• Provide information on hotel facilities, services, and local attractions.
• Coordinate special guest requests (e.g., room preferences, special occasions, amenities).
• Liaise with other departments (housekeeping, maintenance, F&B) to ensure guest satisfaction.
• Maintain updated knowledge of hotel policies, promotions, and room availability.
• Record guest feedback and contribute to improving guest satisfaction scores.
• Anticipate guest needs and offer proactive assistance.
• Promote hotel services, facilities, and upgrades when appropriate.

• Minimum 2 years of experience in a customer-facing role, preferably in hospitality or front office.
• Excellent communication and interpersonal skills.
• Friendly, empathetic, and service-oriented personality.
• Proficient in using hotel management software (PMS) and Microsoft Office.
• Ability to multitask and remain calm under pressure.
• Fluent in English (additional languages are a plus).
• Flexibility to work shifts, weekends, and holidays as needed.