Guest Service Agent

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Guest Service Agent

PULLMAN

Company Description

Come and join our team at Pullman Cairns International. The Pullman legacy embodies the spirit of boundless innovation, brilliances and limitless possibilities. Redefined hospitality by seeing the familiar differently! We are who we serve, we hire for personality, train for the skill. We help you grow and learn, so that work brings purpose to your life. By joining the team, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.

WE SEEK OPPORTUNITIES I WE CONNECT WITH MEANING I WE MAKE AN IMPACT

Our Service spirit, call to action that brings us together with a shared purpose, we believe that true progress is collective. We embrace a shared responsibility to shape a positive and inclusive future for all. We hire for personality and train for skill.

Our esteemed hotel is centrally located in Cairns City. Our property features 324 elegantly appointed rooms, 18 versatile meeting spaces, Coco's Kitchen and Bar, as well as in-room dining services. We are on the hunt for an enthusiastic and passionate Guest Service Agent to join our exceptional front office team, ensuring our guests receive the highest level of hospitality and care.

Job Description

Delivering a 5-star experience every step of the way

As the first and last point of contact for our guests, you will set the standard for excellence by providing warm, genuine, and attentive hospitality throughout their stay.

Your role will be key in ensuring a seamless experience, proactively managing guest requests and collaborating with various departments to exceed expectations.

Your dedication to going above and beyond in anticipating guest needs will contribute to creating unforgettable experiences. If you are passionate about delivering exceptional service and growing your hospitality skills, this is the perfect opportunity to make a lasting impact.

Qualifications

We are looking for candidates who are passionate about growth and development, and who are committed to making a meaningful impact within our team. If you're driven to elevate the guest experience and contribute to the success of a premier 5-star hotel, we want to hear from you

• A positive attitude and professionalism, with a genuine passion for creating unforgettable guest experiences.
• Ability to thrive under pressure in a dynamic, fast-paced environment.
• Strong team player with the ability to work cohesively and collaboratively.
• Proficient in computer systems, with experience in Opera Cloud being a distinct advantage.
• Flexibility to work a rotating roster, including weekends, holidays, and nights.
• Excellent verbal communication and interpersonal skills.
• Strong problem-solving abilities with a proactive approach to guest needs

• Immediate access to global accommodation and F&B discounts
• #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
• Recognition of service anniversaries and Accor Tenure Milestones.

• We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.