Guest Service Agent

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Guest Service Agent

NOVOTEL

Company Description

We're on the lookout for an enthusiastic and guest-focused individual to join us as a Guest Service Agent at Novotel Sunshine Coast Resort & Sunshine Coast Convention Centre. If you take pride in delivering memorable experiences, bring a positive, energetic approach to your work, and are committed to making guests feel genuinely welcomed and valued, this is an excellent opportunity to make a meaningful impact.

Our resort is a true coastal escape, featuring over 370 beautifully appointed rooms, a sparkling pool, a vibrant lagoon perfect for water adventures, and exceptional dining experiences. We're also home to the Sunshine Coast's largest convention centre, with the capacity to host up to 1,500 guests-making us a key player in both leisure and events.

As part of the globally renowned Accor Group, we're committed to delivering service that exceeds expectations. This is your chance to grow your hospitality career with a supportive team, be part of a leading international brand, and help shape unforgettable guest experiences in one of Queensland's most iconic destinations.

Job Description

As a Guest Service Agent, you will be the first point of connection for our guests and play a key role in shaping their overall experience. From arrival to departure, your professional, friendly manner and attention to detail will help ensure each stay is seamless and memorable. You'll work collaboratively with all departments, respond to guest needs with efficiency, and consistently go above and beyond to exceed expectations.

Key Responsibilities:

• Ensure smooth and efficient check-in and check-out processes, always prioritising guest satisfaction
• Promote and support Accor's loyalty program by encouraging sign-ups and highlighting member benefits
• Contribute to occupancy and revenue targets through effective upselling and cross-selling
• Handle guest enquiries and incoming calls with professionalism and care
• Deliver warm, personalised service that creates lasting positive impressions

• Previous experience in a hotel front office or customer-facing hospitality role
• Confident using Microsoft Office; familiarity with Opera Cloud is highly regarded
• A strong guest-focused mindset with great attention to detail
• Self-motivated and proactive, with the ability to thrive in a dynamic, fast-paced environment
• Excellent communication skills, both written and verbal
• Flexibility to work a rotating roster, including weekends and public holidays

• Immediate access to global accommodation and F&B discounts
• #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
• Recognition of service anniversaries and Accor Tenure Milestones.

• We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.