Hotel Porter

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Hotel Porter

ACCOR

Company Description

At Pullman & Mercure Melbourne Albert Park, We grow through curiosity!
Situated opposite Albert Park Lake, our dual-brand hotel hosts 378 rooms, restaurant, bar, pool, gym and one of the largest conference spaces in Melbourne with 31 conference spaces; offering business and leisure travellers a lavish space to meet and rejuvenate.

Together, We Champion Progress...
Progress is at the heart of what you do! By joining Accor & Pullman Melbourne Albert Park, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Pullman & Mercure Melbourne Albert Park are looking for enthusiastic, friendly customer service extraordinaires with a strong knowledge of the World of Melbourne to join our Concierge team as a Porter / Concierge.

About the Role!

Reporting to the Chief Concierge, your responsibilities as a Porter / Concierge include:

• Being the first point of contact and greeting our guests with a warm welcome every time.
• Provide exceptional service to our guests in every interaction by anticipating their needs, responding to requests promptly, efficiently, and courteously.
• Share your knowledge and passion for Melbourne.
• Be the "face" of our hotel showing pride with each interaction.
• Welcome our guests and make them feel special.
• Assist guests with general enquiries and luggage requests.
• Valet parking of cars.
• General Porter duties as required.

• Great communication and interpersonal skills.
• A passion for customer service and finding solutions.
• A valid driver's license.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong attention to detail.
• Reliability and flexibility to work a rotating roster across 7 days.

• On-site car park while on duty.
• Access to confidential Employee Assistance Program.
• Inclusive and diverse environment.
• A friendly and supportive work environment.
• Reward and recognition programs.
• Mentoring and career development along-side experienced and dedicated professionals.
• Access to Learning & Developments platforms.
• Global discounts on hotel accommodation & Food and Beverage, including special rates with our partnership brands such as Europcar.