82 rue Henri Farman, CS 20077, Issy-les-Moulineaux, France
We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.
Industry : Hotels & Resorts
Department : Housekeeping
Location : Baie Ste Anne, Seychelles
Level : Staff Line level
Posted : 16 May 2024
Job Role : Housekeeping Attendant
Recruiter : Accor Hotels
Job Ref : HOZ5573
Employment Type: Permanent
Job Type :
Validate Through : 2024-06-14
Salary Description: Competetive Salary Offered
RAFFLES
Job Description
PURPOSE OF POSITION
To provide consistent service to guest villas, restaurants, public areas, back of the house and other areas that meet the hotel's standards for cleanliness and presentation
KEY ROLES & RESPONSIBILITIES
- Clean and maintain guest villas, restaurants, public areas, back of the house areas and other areas as assigned on daily basis according to the company's standards and procedures
- Replenish guest supplies /linen in service stations/ villas /public spaces
- Take good care of the service pantries making sure they are clean and neatly arranged
- Make flower arrangements when and if required
- Ensure guests requests are promptly and courteously met
- Report damage or malfunction in guest villas, restaurants, public areas, back of the house areas, pantries to Supervisor
- Maintain equipment in a proper state of cleanliness and repair
- Maintain a section villa task report as well as a daily productivity report /check list
- Attend daily briefings with supervisor and take on daily assigned tasks as required
- Report lost and found articles to Supervisor immediately
- Handle guest complaints, reporting them to Supervisor immediately
- Report unusual behavior/activities in guest villas, restaurants, public areas, back of the house areas, pantries to Supervisor
- Record villa status in allocated section accurately
- Comply with hotel's health, safety and hygiene policy
- Adhere to personal grooming and hygiene standards
- Attend meetings and training sessions as required
- Fully understands the difference in guest levels (VIPs) and Room Categories
- Create awareness of functions / operations in public area /restaurants
PERSONAL ATTRIBUTES
- Good organizational skills
- Good level of engagement with guests
- Good knowledge of HK Operations
Qualifications
Secondary education
Atithi Jaiswal
Mumbai, India