Night Porter/Cleaner

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Night Porter/Cleaner

Accor Apartments & Realty

Nestled near Bowral in the NSW Southern Highlands (an hour and a half south of Sydney CBD) you will find Peppers Craigieburn.This elegant country property offers guests a range of hotel rooms and suites, dining at its Hickory's Restaurant and Bar, and numerous options to cater for meetings and events -with weddings being a specialty! On your days off, why not enjoy the heritage towns of the local area with their abundance of elegant boutiques, artisan shops, cafes, pubs, wineries and restaurants.

Purpose

As a Night Porter / Cleaner, your primary responsibility will be to uphold the cleanliness of the hotel's public areas, ensuring a delightful experience for our valued guests. Additionally, you will be on hand to provide assistance with any overnight guest inquiries that may arise. Essential attributes for excelling in this role include strong problem-solving abilities and a proactive mindset. Reliability is paramount, as you will work independently during the hours of 10:30 PM to 7:00 AM, contributing as a part-time team member with a commitment of at least 20 hours per week.

Primary Responsibilities

• Answer all incoming phones and respond accordingly
• Conduct security checks as per policy, procedures and checklist
• Embrace the cleaning challenge, sprucing up both indoor and outdoor public areas, restocking linen, housekeeping and maintenance trolleys to meet our high cleanliness and presentation standards
• Expertly handle specialised equipment and chemicals with safety in mind
• Assist guests with all enquiries and complaints, and provide accurate information to guests about the property facilities and features
• Be the eyes and ears for our maintenance and guest services teams, reporting any issues promptly, from maintenance problems, to damaged equipment and missing items

• Previous experience in a similar role (as a cleaner/room attendant/public areas attendant) is a plus
• Your communication style is warm and welcoming, making both guests and team members feel at ease
• You have an eye for detail and work efficiently, managing your time well and taking pride in your tasks
• Adaptability and physical fitness to work in both internal and external environments, including staircases and uncovered areas.
• You enjoy collaborating with colleagues from various backgrounds
• Reliable transportation and availability to work a variety of shifts including weekends and public holidays ensures you are part of our dependable team

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor's industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career