Safety environment
Crew resource management
Cultural intelligence
Communication
Customer Service
Coaching
Leadership
Experience
Cabin Service Director
2004 - 2020 (16 Years)
Qatar Airways, Qatar
Since 2010, providing effective leadership in: Customer Satisfaction: Create the adequate environment to provide excellent customer service ensuring customer needs are not only met but exceeded, ensuring returning customers to our business, Marketing of the airline through the cabin crew team’s performance: Personal involvement to ensure safety and service standards are followed to meet overall company objectives, vision and mission, Team Performance and Productivity: Interactively involving the team in achieving the goals set at the beginning of the day. Encouraging and acknowledging their loyalty. Cost effectiveness: smart use of capital and resources, monitoring and implementing strategies to avoid wastage. Personal Performance: Overall leader in charge of passengers and crew while ensuring all aircraft safety and service regulations are implemented, maintaining the 5 star reputation of the airline. Directly responsible for all professional reporting of voyage details and documentation of incidents for higher management records. Responsible for conflict management and conducting evaluation assessments to the team members. Using leadership skills of coaching, motivating and counseling of cabin crew. Conducting team briefings and setting goals for the flight according to the specifics of the customers needs. Successful work with VIP/VVIP customers.
Front Desk Receptionist
2003 - 2003 (0Months)
Capitol Hotel, Romania
-Welcome customers, check in and payment duties, -Responded to guest requests for special accommodations and made restaurant and tour reservations for them, -Handled customers complaints and coming up with solutions to ensure their satisfaction, -Coordinating with other departments for events and hotel promotions.