Since I changed my career from computer engineering to the front office, I have had success in each step of my career path. In 6 months’ from joining Kempinski in Cairo, I have been promoted to shift leader and I have been chosen to be the departmental trainer and membership champion after I led the team to enroll more than 22K membership in 1 year. Then I spread my experience in Dubai and the Caribbean islands on managerial levels. I have led many projects and enhanced our GSS and GRI scores and maintained property KPI and standards. Regarding my managers' evolutions, I always exceed set targets related to guest satisfaction scores and team training and enhance front office results. I have the passion for teaching my colleagues to assist them in taking better steps and becoming more experienced in their careers. I have many other skills Contact: and achievements that would be appreciated for discussion.
January 2022 - Present (0 Year)
Jumeirah Beach Hotel, United Arab Emirates UAE Ensures property policies are administered fairly and consistently, disciplinary procedures and
March 2021 - January 2022 (1 Year)
Royal Maxim Palace Kempinski, Egypt Maximize hotel revenue by controlling room inventory, group blocking, packages, up selling,
July 2019 - May 2020 (1 Year)
Kempinski, Dominica• Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel.
February 2018 - July 2019 (1 Year)
St. Regis, United Arab Emirates UAE• Maximize hotel revenue by controlling room inventory, group blocking, packages, up selling, reinforcing the late charge policy to maximize REVPAR..
September 2016 - November 2018 (2 Years)
Kempinski, Egypt• Ensure that all Receptionists appear for duty at the time specified on the departmental with tidy uniform. br• Conduct daily briefing between the shifts and ensure that all are aware with hotel packages. br• Handling group arrivals and departures with the group coordinator by checking that all RC’s printed and keys is brready also check that breakdown and method of payment is correct. br• Handling overbooking situation by choose correct reservation to upgrade, double up, last option upgrade suite bralso handling early departures on the same date to close 100% br• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer brsatisfaction and quality service br• Review departures the day before and settle folio to reduce time of check-out procedure br• Review Credit Limit report Open Balance to check the exceeded balances to the limit br• Support team members in handling guest requests and enquires to ensure a positive outcome is achieved. br• Ensure Team Members have a current knowledge of all room categories, room rates, packages, promotions. br• Maximize sales revenues through up-selling program TSA br• Ensure that guest History records are accurately maintained and all recurring guests are pre-registered. br• Handling Guest complaints with other department to reach best result in short time and achieve guest satisfaction br• Following up pending payment on paymasters and close it as soon as it possible br• As a departmental trainer I also train motivating, coaching new Agents. br• Build strong relation with Platinum Black members and ensure that all benefits are delivered to them regarding brto GHA standards