Highly efficient and customer-oriented Food And Beverage Manager with 15 years experience in food and hospitality environments. Adept communicator with team leading and development skills. Forward thinking multi-tasker able to analyze situations and costs and successfully determine profitable outcomes
Industry: Hotels & Resorts
Department: Food and Beverage Service
Job Level: Management
Nationality: Jordan
Current City: Abu Dhabi
Current Country: United Arab Emirates UAE
Education Level: Graduation
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Horizons Computer Est
TUV NORD
RMK
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SYSCOMS COLLEGE
2016 - 2022 (6 Years)
Golden Tulip Al Jazira Hotel – Abu Dhabi, United Arab Emirates UAE
• Ensure that each department delivers a consistently high standard of guest service. <br>• Managed a 100-room hotel with one banquet spaces and 5 food and beverage outlets. <br>• Managed hotel events and meetings with up to 100,000.DHS in revenue. <br>• Organized many hotel events for over 900 people. <br>• direct the hotel main operations including quality, standards, cleanliness, guest satisfaction. <br>• Maximize financial opportunities and achieve pro-active up-selling environment throughout the hotel
2009 - 2016 (7 Years)
Tulip inn Al Rahba Hotel - Abu Dhabi, United Arab Emirates UAE
• Guaranteed food quality and 100% customer satisfaction by auditing menu items and food service performance. <br>• Reduced food costs 5% after eliminating inventory issues such as poor storage and inefficient waste management. <br>• Directed a team of 40+ employees responsible for the daily booking schedule, the food beverage program, and all in-range operations. <br>• Created and implemented new goal managing system for staff of more than 50 employees in launch of improved food safety program. <br>• Comply with all health and safety regulations. <br>• lead FB team by attracting, recruiting, training and appraising talented personnel. <br>• Preserve excellent levels of internal and external customer service.
2006 - 2009 (3 Years)
Al Jazira club Hotel – Abu Dhabi, United Arab Emirates UAE
• Comply with all health and safety regulations <br>• Report on management regarding sales results and productivity <br>• Directed a team of 20+ employees responsible for the daily booking schedule, the food beverage program, and all in-range operations <br>• Took customer orders and prepared food, averaging over 80 customers per day
2003 - 2006 (3 Years)
Petra Marriott hotel – Jordan, Jordan
• Provided exceptional, friendly, and fast service in a 120 seat restaurant <br>• Reached benchmark customer satisfaction results at 97% and billing quality at 98.8% <br>• Managed team of 20 servers server assistants to deliver service that matched demands of the clientele in a high-profile setting <br>• Managed, supervised, and trained over 20 employees in a fast-paced restaurant and bar
2001 - 2003 (2 Years)
Petra Marriott hotel, Jordan
