Currently working as, IT Manager with THE CHEDI, Sharjah “Leading Hotels of the world” (Sharjah’s first super-luxury hotel) since Pre Opening and successful hotel opening 15 years of hands-on experience as an Information Technology Professional in the Hospitality Industry 7 Years of experience as an IT Manager /Director and Department Head Hands-on experience in hotel IT Operations and Planning for the hotel business Highly experienced in Hotel applications such as Opera, Oracle Hotel Mobile, Micros, SIMPHONY, Door Lock Systems, Call Accounting systems, Voicemail Systems, FCS, FBM, JANA, IP TV’s etc. Proficient in Windows Server 2008/2012/2016/2019 and SQL Thorough knowledge of Server Virtualizations, Domain Controllers, EMC, NetApp Storage, EMC Backup, Veeam Backup, Cisco, Meraki and HP networking Proficient in Cisco, Meraki, Aruba and Ruckus wireless networks Proficient in Exchange Office 365 and G-Suit Email platforms Highly experienced in Windows and Apple OS platforms Understand all the department working procedures and perform the related tasks as described In depth understanding of Cisco and Avaya Telephone systems Annual Budget setting for the projects and operating expenses for the Hotel operations Capable professional with strong people skills, active team member and work constructively to successful outcomes Results driven Handling all types of hospitality business applications and setups Excellent communication, organizational & managerial skills An enthusiastic person with the ability to interface cordially at all levels Experienced Hotel Operator and Duty Manager Pre-Opening team member of The Cove Rotana (2008 – 2009) and Amwaj Rotana (2009 - 2010)
2018 - Present (6 Years)
The Chedi Sharjah, United Arab Emirates UAE
Headed Pre Opening Team to open successfully Sharjah’s first Super Luxury Hotel.2012 - 2017 (5 Years)
Centro Rotana Hotel, United Arab Emirates UAE
Maintaining and Administrating Hotel Servers/ Computers, Hotel Applications, Wireless Systems, Telephony Systems, Switches, Routers, Firewalls etc.2010 - 2012 (2 Years)
Al Bustan Rotana Hotel, United Arab Emirates UAE
Planning, deploying and managing the entire IT department Effectively managing and administrating the OPERA PMS V5 Managing Controlling and administrating POS (Micros 9700 with Net View Point) Controlling all the Firewalls, Routers, Servers, admin computers and Printers etc. Managing and administrating AVAYA (IP/ Digital) PABX system Effectively Managing the Hotel Accounting, HR Payroll, Materials Management Systems and Door lock etc. Controlling and administrating SCALA digital signage system Assisting Director of IT for budget, capital expense, annual projects and planning Managing the guest support service and periodic administration system training Planning, deploying and managing all the project implementation/ maintenance/ support Effectively managing the guest Internet services network/ firewalls Managing the guest support service and admin Network Carry out the repairs and maintenance of all PCs, printers, telephones, interactive system, key lock system, etc. Installation and testing of corporate-approved program changes to the hotel computer systems