Assistant Rooms Director

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Assistant Rooms Director

Description

The Assistant Director of Rooms is responsible for assisting the Director of Rooms with managing the operation of the Rooms Division. The role has direct oversight of the Housekeeping and Laundry daily operations but is expected to coordinate with the Front Office Team and SPA and provide guidance and support as needed in the Rooms Division. Responsibilities of this role include: staff training, inter- department communications, and staff scheduling, budgeting and cost control, monitoring of cleanliness standards and scores and guest satisfaction. The Assistant will act in the absence of the Director of Operations to ensure the smooth operations of the Division. This position requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and colleagues.

Position Responsibilities/ Essential Functions

• Responsible for short and long term planning and the management of the hotel's Housekeeping and Laundry operations;
• Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans;
• Maintain housekeeping and laundry supplies and pars;
• Conducts performance evaluations and coaching as per company policy
• Ensure that inspection program is consistently maintained for daily inspections;
• Assure all safety and security policies and procedures and standards are followed;
• Keep current on latest housekeeping and laundry techniques and technology;
• Work closely with vendors to assure proper pricing, delivery, and maintenance;
• Mentor, motivate and teach staff to ensure success;
• Ensures proper staffing levels for customer service goals;
• Coach and counsel employees to reflect Hyatt service standards and procedures.
• Plan and co-ordinate activities of housekeeping supervisors and line colleagues
• Motivate team members and resolve any issues that occur on the job
• Establish and implement operational procedures for Housekeeping /Laundry
• Ensure effective communications through attending meetings and imparting information at regularly held staff meetings with Assistant Executive Housekeepers/supervisors.
• Ensure the in-house laundry is performing efficiently and the machines are properly maintained on a regular basis.
• Develop and maintain a quarterly cleaning program in conjunction with Engineering to ensure that rooms are checked for repairs and refurbishing, and that appropriate maintenance is completed.
• Liaise with General Manager, and/or Engineering Manager and notify them of areas in need of attention pertaining to decor.
• Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel.
• Review the housekeeping points on the guest feedback forms, take actions on guest complaints and also share guest compliments with staff members.
• Prepare reports concerning room occupancy, payroll expenses, and department expenses.
• Attends periodic staff meetings with other department heads to discuss company policies and patrons' complaints, and to make recommendations to improve service and ensure more efficient operation.
• Control all expenditures relating to Housekeeping, including labour, guest room supplies, and all cleaning supplies and equipment.
• Complete various additional tasks and assignments as needed as requested by General Manager.

• A minimum of a Diploma in Hospitality/ Tourism Management or a relevant field;
• Minimum of 8 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
• Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc.
• Ability to speak asecond Language fluently will be considered an asset.
• Good working knowledge of Reserve/Opera software;
• Excellent proficiency with Microsoft Suite applications;
• Refined verbal and written communication skills;
• Ability to work a flexible schedule; weekends, holidays, overnight shifts
• Physically agile, ability to stand or walk for long periods of time;
• Excellent time management and organizational skills;
• Excellent problem solving skills.
• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds