Director, CS Openings & Transitions Lead Americas (Remote Opportunity)

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Director, CS Openings & Transitions Lead Americas (Remote Opportunity)

Description

The Opportunity

The Director, Commercial Services Openings and Transitions will work across multiple brands in our managed and franchise portfolios to guide our operators and hotel teams through Hyatt's critical path toward opening/portfolio entry and make a positive impact on the hotel's ramp performance.

This role is on the Commercial Services Openings and Transitions team, under the direction of the AVP, Commercial Openings and Transitions, to positively impact the ramp performance of Hyatt's newest hotels.

You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

What sets us apart is our purpose-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We're proud to offer exceptional corporate benefits, which include:

• Annual allotment of free hotel stays at Hyatt hotels globally

• Flexible work schedule

• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center

• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

• Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally.

The Role

The Commercial Services Opening & Transitions team is the connection to all things commercial services O&T process-related, combining opening and transition experience with commercial discipline expertise. Directors are accountable to an assigned set of hotels and the execution of the tasks needed for portfolio entry and ramp performance.

•A process and resource advocate, this role will drive the adherence to Hyatt's critical path and engagement with the Hyatt resources known to impact ramp performance. From systems build to task management, this role serves as the commercial connection for our operators and hotel leaders in the O&T processes, and is responsible for providing direct process oversight of the processes through collaboration.

•An internal orchestra conductor, this role will collaborate with cross-functional teams to execute tasks and pull commercial levers to support ramp performance. From other IT to Operations, Design Services to the Hyatt Sales Force. The most effective candidates for this role will be champion collaborators.

•Committed to Performance, this role will be laser-focused on creating, modifying, and executing effective ramp strategies for pre-opening, recently opened, and acquisition properties. From effective segmentation and channel mixes to target customer strategies, this role will prioritize performance in the opening and transitions portfolio.

•Connection Point for operators to Hyatt resources and processes, as well as for internal communications. Responsible for documenting, communicating, and escalating the performance of the O&T portfolio.

•Virtual Virtuoso - this role is a remote opportunity and as such is responsible for hosting, managing, and executing all virtual connections, on established call cadences. An ideal candidate is comfortable being on camera for the majority of their day, is capable of making connections virtually, and is proficient in virtual technologies.

This role involves some travel. This role does not travel to openings, but will have some travel to internal meetings. As our portfolio need evolves, travel for this role may increase based on the needs of the business.

•Pressure makes diamonds. The best candidates for this role are capable of managing multiple projects at a time, thrive in high-pressure atmospheres, and are strong self-starters. The best leaders in this role have high emotional intelligence and are capable of managing in a dynamic and ever-changing environment through critical thinking.

•Team Work Makes The Dream Work - our Commercial Services O&T team works together in a fast-paced, demanding environment, and as serious as we take the performance of our hotels, we take our team dynamics just as seriously. Our team works in a high-trust environment where we rely on each other to make incredible things happen.

Qualifications
Experience Required:

• 8 + years of managerial experience working in a hotel environment.

• Strong Commercial Acumen - Enough experience to be dangerous in sales, revenue, events, and marketing. Previous Director of Sales, Director of Event, or National Sales experience preferred.

• Franchise environment experience required.

• On-property hotel opening experience preferred, but not required.

• Our team leverages Pacer, Smartsheet, and Microsoft products daily. Experience with these technologies is a plus.

• Experience across multiple brands is a plus, with some lifestyle or luxury hotel performance preferred.

• This role works across the entire Americas, so multicultural work experience and/or Spanish proficiency is a plus.

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that individuals tend to apply for jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.

The salary range for this position is $131,300 to $160,000. This position is also eligible to earn incentive awards, an annual bonus, monthly or quarterly incentives, etc. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.