Director of Operations

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Director of Operations

Description

Director of Operations
Park Hyatt Beaver Creek | Luxury Mountain Resort

About Park Hyatt Beaver Creek

Nestled at the base of the iconic Beaver Creek Mountain, Park Hyatt Beaver Creek Resort and Spa redefines the Colorado alpine experience year-round. With breathtaking views and premier access to hiking, golf, fly fishing, and whitewater rafting, our resort offers luxury in every season. Guests are welcomed into a world of personalized service, refined comfort, and alpine adventure.

At Hyatt, we care for people so they can be their best. We are seeking passionate hospitality professionals who are ready to lead with heart and elevate every guest experience.

Position Overview

The Director of Operations is a key executive leader responsible for overseeing the Rooms Division and Food & Beverage operations at Park Hyatt Beaver Creek. This role ensures operational excellence, drives revenue performance, supports departmental leaders, and maintains the resort's luxury standards. The ideal candidate brings a blend of strategic thinking, hands-on leadership, and a genuine passion for service.

This is an exciting opportunity to contribute to the success of one of Hyatt's most iconic luxury resorts while developing future leaders and shaping world-class guest experiences.

Key Responsibilities

• Lead all daily operations of all areas within Rooms and Food & Beverage departments.
• Develop and execute short- and long-term operational strategies to meet service, quality, and financial goals.
• Oversee financial performance metrics including room revenue, F&B revenues, rate variance, and labor costs.
• Drive strategies for maximizing occupancy, revenue per available room (RevPAR), and average daily rate (ADR).
• Facilitate weekly operations meetings and monthly P&L reviews with department heads.
• Ensure smooth execution of large-scale events, peak seasons, and VIP stays.
• Hire, mentor, and develop department leaders while fostering a collaborative and inclusive culture.
• Ensure consistent implementation of Hyatt brand standards, Hyatt Ways of Working, safety protocols, and guest service procedures.
• Act as the property leader in the absence of the General Manager.

• Strategic mindset and operational agility
• High energy with entrepreneurial spirit
• Service-driven and guest-focused
• Strong coaching and team development skills
• Calm under pressure; excels in high-volume environments

• Complimentary and discounted hotel stays globally
• Full benefits package (Medical, Dental, Vision) starting at 30 days
• 401(k) with company match
• Paid vacation, sick leave, family bonding, and new child leave
• Annual ski pass or health reimbursement
• Free meals in our employee dining room
• Career advancement through Hyatt's global network
• Tuition reimbursement and adoption assistance
• Employee Stock Purchase Plan

• Minimum 6 years of progressive hotel operations experience, typically within Hyatt.
• Minimum 5 years in senior executive operational leadership, with a strong background in Rooms Division leadership and extensive F&B leadership experience.
• Previous experience in a luxury or resort environment with strongly preferred.
• Bachelor's degree in Hospitality Management or a related field preferred.
• Proven ability to lead high-performing, cross-functional teams.
• Strong financial acumen with experience managing complex departmental budgets.
• Proficient in Microsoft Office Suite; knowledge of Hyatt systems is a plus.
• Excellent communication and interpersonal skills with the ability to inspire and influence.
• Demonstrated commitment to Hyatt's core values and inclusive leadership.