Front Office | Night Audit/Overnight Host & Customer Care Specialist

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Front Office | Night Audit/Overnight Host & Customer Care Specialist

Description

Join us for an incredible opportunity to join our Front Office team as our Overnight Host/Night Audit at the Hyatt Regency Seattle! The Overnight Host/Night Audit will support our multi-property cluster comprised of Hyatt at Olive 8, Hyatt Regency Seattle, and Grand Hyatt Seattle. This valued colleague will also have an opportunity to cross-train in our Customer Care Center!

As a Great Place to Work in the U.S. for twelve years running, it's an award-winning culture where you can bring your whole self to work every day, coupled with benefits that empower you to defy expectations and seek excellence.

The Overnight Host/Night Auditor is responsible for the preparation of all night audit procedures and reports. They will balance the day's work, identify and correct errors and complete detailed work accurately. As an Overnight Front Office Host as well, this person will greet guests, handle check-ins, checkouts and guest requests on the third shift in a friendly, attentive, courteous and efficient manner. Our Night Auditor must be able to work productively and effectively in a self-managed environment as well as performing other duties as assigned. When scheduled to support our Customer Care Center, the Overnight Host/Night Audit will be a specialist who steps away from the desk, and will instead by supporting our guests from behind the scenes. The specialist is responsible for answering and directing incoming calls, responding to general inquiries, and providing information to guests related to our hotels and the Seattle area.

The hourly rate range for this position ranges from $28.70/hour to $30.29/hour. The starting rate for this position is $28.70/hour. This position also has an established rate for colleagues who have remained in this position with Hyatt for four years or more, which is $29.27/hour. For those colleagues identified as a "Lead" in this position, the hourly rate is increased to $29.70/hour. In the event a colleague is performing as a "Lead" with four years or more of Hyatt experience as a "Lead" in this role, the position offers $30.29/hour.

When scheduled to work as a Customer Care Center Specialist as a secondary role, the colleague will earn $26.50/hour.

This position offers an overnight shift differential of an additional $2.00/hour for overnight shifts worked.

As an hourly colleague of the Front Desk, this position is eligible to participate in applicable upsell incentive programs. The colleague must be the responsible party for assisting the guest with the upgrade at the Front Desk.

As a colleague, we have you covered with awesome benefits and perks!

Benefits

• Medical insurance for you and your dependents for less than $115 per month, after 30 days of employment

• Dental Insurance

• Vision Insurance

• 401(k) & Retirement Savings Plan (RSP)

• Basic Life Insurance

• Short Term Disability Insurance

• New Child Leave & Adoption Assistance

• Paid Time Off

• Full-Time Colleagues:

• Vacation Time

• 10 days (80 hours) earned upon completing 1-4 years of service
• 15 days (120 hours) earned upon completing 5-9 years of service
• 20 days (160 hours) earned upon completing 10+ years of service
• (2) Floating Holidays per year
• (6) Paid Holidays per year
• Regular Part-Time Colleagues: Pro-rated vacation hours earned on 1-year anniversary based on average weekly hours worked during the previous 12 months of employment
• Compassionate Leave
• Seattle Paid Sick & Safe Time
• Extended Illness Days - unused sick and safe time in excess of 72 hours converted to Extended Illness Days at the end of each calendar year

Perks

• Employee Assistance Program

• Free Uniforms and Cleaning of your Uniform

• Discounted parking

• Discounted Rooms at any participating Hyatt location starting on your first day of employment

• Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service

• Free colleague meals during shift

• Hyatt Colleague discount program

• Tuition Reimbursement

• ORCA Pass subsidy

When applying for a position working at a Hyatt hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleagues who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,350 properties worldwide.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or caste.

Qualifications

• A true desire to satisfy the needs of others
• Must be able to work in an overnight environment
• Open availability - ability to work overnight, weekends and holidays
• Refined verbal and written communication skills
• Great and thorough attention to detail
• Ability to stand long periods of time
• Previous customer service experience preferred
• Candidates must be able to work independently and are resourceful, especially in overnight setting