United States
Our foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of March 31, 2020, Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in over 65 countries across six continents.With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.
Industry : Hotels & Resorts
Department : Front of House
Location : Dallas, United States
Level : Staff Line level
Posted : 17 May 2024
Job Role : Assistant Front Office Manager
Recruiter : Hyatt Hotels
Job Ref : HOZ24933
Employment Type: Permanent
Job Type :
Validate Through : 2024-06-14
Salary Description: Competetive Salary Offered
Description
The Room Supervisor is responsible for assisting in overseeing the Housekeeping, Front Office and Guest Services Department. Duties may also include training, staff development, and scheduling.
General Responsibilities include:
• Inspect guest rooms, guest hallways, and public areas.
• Work well with your team to maintain the cleanliness scores with the tools provided (12 point inspection as well as heat map),
• Programming deep clean projects.
• Counseling and interviewing employees.
• Resolving guest complaints that arise from issues encountered in the rooms.
• Following up on We care entries, working closely with Engineering to promote a successful PM program.
• Training the staff on the latest Hyatt cleanliness standards using the tools/cleaning supplies necessary to complete the tasks and other general office duties.
• The supervisor will also have to be able to manage supplies in an effective way to prevent waste, complete inventories, complete purchase orders.
• Able to oversee projects on going in HSKP.
• Be part of committees relevant to the Housekeeping dept. as well as Guest experience.
• Prior supervisory experience preferred.
• Able to conduct daily pre-shift meetings.
• Maintain a positive relationship with the front office team.
• Act as a liaison to coordinate the efforts of Housekeeping, Engineering, and Front Office.
• Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms;
• Attend meetings as assigned by leadership.
• High focus on the arrival, in house and departure experience.
• Responsible for communication with all departments for the Front Office.
• Managing the House. (Inventory, Arrivals and Departures, OOO/OOS rooms, Blocking for Excellence.)
• Monitor all guests requests through Zingle, HotSos and communicate those in a timely manner.
• Greeting VIP's upon arrival and continued follow up throughout their stay.
• Assisting with overseeing all Bellman and concierge tasks.
• Focus on the Rooms Division's key metrics, Customer Service, Cleanliness and Working order.
• Maintaining daily, monthly and year goals for World of Hyatt enrollments and upsells.
Qualifications
• Work experience as a Housekeeping and/or Front Office Supervisor
• Hands-on experience with cleaning and maintenance tasks
• Excellent organizational and team management skills
• Confident and fluent in written and verbal English, the knowledge of other Spanish is preferred
• Flexible schedules and working hours, willingness to work on weekends & holidays.
Rishi star
Mumbai, India
Awesome hotel !!