United States
Our foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of March 31, 2020, Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in over 65 countries across six continents.With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.
Industry : Hotels & Resorts
Department : Front of House
Location : New York City, United States
Level : Management
Posted : 29 Apr 2024
Job Role : Guest Relations Manager
Recruiter : Hyatt Hotels
Job Ref : HOZ87536
Employment Type: Permanent
Job Type :
Validate Through : 2024-05-28
Salary Description: Competetive Salary Offered
Description
A Boutique New York City Hotel with an emphasis on service and after - dark possibilities.
Fronted by an ocean liner-inspired stainless-steel façade and riddled with porthole windows, the grand exterior of Dream Downtown hails its 1960s role as the National Maritime Union headquarters. Inside, it's the stuff of reveries - a lobby that seems to buzz with energy as if alive on its own; a glass-bottomed swimming pool floating in the ceiling high above; pockets of guests and locals alike catching up over cocktails or being mesmerized by their gadgets. This is your dream.
As much a place to play as it is to stay, our downtown hotel offers everything today's urban traveler seeks for buttoning down, loosening up, or a little of both: 314 loft-style guest rooms and suites, luxurious amenities, unique event spaces and a friendly (if slightly overeager-to-please) staff that knows the ins and outs of everything NYC. Plus, all the dining and nightlife you could ask for, built right in.
Summary:
Our company seeks a Guest Experience Manager to concentrate on creating exceptional experiences for our guests. The three key aspects of a guest experience encompass the initial impression, the core service or product delivery, and the lasting impression. The first aspect, the initial impression, involves the guest's first encounter with our hotel brand, often forming judgments based on marketing, online presence, or our hotel's physical appearance. The core service or product delivery, the second aspect, represents the central offering or experience, whether it's a meal at one of our partnering restaurants, entertainment outlets or a hotel stay it must meet or exceed expectations to ensure satisfaction. Lastly, the lasting impression, the third aspect, is the enduring memory and emotional impact left on the guest, influencing their likelihood to return, recommend, or engage in ongoing loyalty, ultimately shaping our brand's reputation and success.
In this role, you will be required to resolve guest complaints and issues as well as ensure employees are properly trained to provide quality customer service. You will also coordinate with the Sales & Marketing Department to assist with arrival experiences of VIP guests and groups. Our ideal candidate has a bachelor's degree plus several years of customer service experience and strong interpersonal skills. However, we will consider applicants with extensive experience in customer service or hospitality in lieu of a degree.
Responsibilities
• Respond to all guests' requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
Rishi star
Mumbai, India
Awesome hotel !!