Guest Services Agent

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Guest Services Agent

Description

Guest Services Agent - Front Office

Salary: £26,475 + Tronc

At Andaz, which translates from Hindi as "personal style", we empower each colleague to be their authentic self and create memorable, personable experiences for our guests.

Just some of the benefits you will enjoy as a Guest Services Agent at Andaz London Liverpool Street, a concept by Hyatt Hotels

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

What you will do as a Guest Services Agent:

• Ensures that the task sheets are accurately completed at all times to ensure the most efficient communication with all Hotel departments.
• Responsible for managing the flow of incoming phone calls
• Providing assistance and transferring calls accordingly
• Entering all requests or complaints into Hotsos and ensure a follow up is taken care by one of the Shift Leaders or Managers
• Overlooking the hotel generic inbox and answering emails
• Tracking of guest packages
• Helping with the post/letters
• Ensuring guest preferences are met by reflecting all necessary information into the guest booking
• Giving local concierge information
• Runs online back-ups every hour so that regular saves are done.
• Ensures that all city ledger and third party payment correspondence is available upon check in and that the information corresponds in Opera and Reserve.
• Checks and actions the trace report on a daily basis and reports all unresolved traces to the Shift Leader
• Ensures that room moves are actioned according to standard operating procedures.
• Does daily credit limit checks and reports guests without sufficient credit to the Front Office Manager.
• Checks the Lost Interface on a daily basis and ensures that discrepancies are resolved.
• Ensures that data accuracy standards are followed & perform regular spot check of guest registration in Opera.
• Follow-up any outstanding Reservations correspondence with central reservations.
• Co-ordinates Front Office breaks.
• Checks any non-arrival No Show and Pre-registered Bookings and ensures that No
• Show and Late Cancellation charges are raised.
• Ensures employee grooming standards are immaculate at all times.
• Ensures all Lounge areas are clean and tidy and well stocked at all times.
• Responsible for the departmental stock take and weekly/monthly stock order.
• Manages the Back Office operations on a daily basis to ensure smooth guest service and effective communication

About Andaz London Liverpool Street

Joining Andaz London Liverpool Street is choosing a 5-star lifestyle hotel located in the heart of vibrant East London. With five different Food & Beverage concepts ranging from Brasserie, Café Bar, Wine Lounge, Gastropub to Japanese cuisine, guests have a wide range of dining options to suit their every need.

At Hyatt 'We care for people so they can be their best'. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Next steps: Apply today for this Guest Services Agent role and start your journey with Andaz London Liverpool Street! Please note that, at this time, we are only able to consider applicants who have the existing right to work in the United Kingdom, as visa sponsorship is not available for this position.