Guest Services Officer - Groups

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Guest Services Officer - Groups

Description

As a Guest Services Officer - Groups, you will be the key figure in ensuring a smooth, personalized, and memorable experience for all group stays at the hotel. Acting as the main point of contact from arrival to departure, you will coordinate every detail of the group's accommodation with precision, empathy, and professionalism. Your role is essential to delivering a flawless guest journey in close collaboration with Events, Housekeeping, and other departments.

Responsibilities:

• Manage the rooming list and handle all related changes starting from the group's arrival.
• Communicate daily with the Event Planner regarding any updates or modifications.
• Ensure proper room allocation, key preparation, amenities, welcome letters, and upgrades, according to the agreed Operational Summary (OS).
• Confirm all upgrades with the Meeting Planner (MP) and the Events team.
• Establish direct contact with the MP upon group arrival, acting as their main point of contact throughout the stay.
• Coordinate operational details with Housekeeping and other departments, including room moves, early check-ins, late check-outs, etc.
• Monitor the daily status of group rooms (occupied, vacant, no-shows, etc.).
• Review and validate accommodation billing with the Event Planner at the end of the group's stay.
• Actively participate in operational meetings, including Pre-Cons, daily briefings, and post-stay reviews alongside the Sales and Events teams.

Qualifications

• Proficiency in English & Spanish (spoken and written); additional languages are a plus
  
• Previous experience in Front Office or coordinating group stays at large-capacity hotels
  
• Strong organizational skills and ability to manage multiple tasks simultaneously
  
• Excellent communication skills and a proactive, solution-oriented attitude
  
• Ability to work under pressure and as part of a collaborative team
  
• Familiarity with hotel systems (PMS, Channel Manager; experience with Opera is a plus)
  

What You Will Love About Us:

• 12 complimentary hotel nights per year at Hyatt hotels worldwide
  
• Discounts on Hyatt stays not just for you, but also for your family and friends from day one
  
• 50% discount on food and beverages when dining as a guest at selected Hyatt hotels
  
• Access to the employee cafeteria
  
• Free access to a comprehensive Wellness Platform focused on mental well-being and personal growth
  
• Ongoing learning and development opportunities that provide you with a clear career path and global promotion possibilities across Hyatt hotels
  

At Hyatt, "We care for people so they can be their best." This is reflected in our values: Empathy, Integrity, Respect, Inclusion, Experimentation, and Well-being. Joining us means becoming part of the Hyatt family, with more than 1,150 hotels in over 70 countries and global recognition as a Great Place to Work. Being part of Hyatt means always having space to be yourself. We are passionate about diversity, equity, and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities.

Join a team that is making the journey more human. More connected. More sustainable.
Here, every role matters. The opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it is a career for people who care.