Information Technology/ Audio Visual Analyst- On-call

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Information Technology/ Audio Visual Analyst- On-call

Description

How would you like to work for a 30-year iconic brand that is known worldwide for its commitment to well-being?

Imagine an environment where balance, mindfulness, and care aren't just words, but the way we live and work every day. At Miraval Austin Resort and Spa, you'll be surrounded by natural beauty, supported by colleagues who value empathy and respect, and encouraged to grow personally and professionally.

Here, your career development and your well-being go hand in hand. From access to our fitness center, hiking trails, and wellness programs, to opportunities for professional training and leadership growth, this is more than a job - it's a chance to align your career with a life in balance.

If you're seeking a place where you can feel inspired, valued, and empowered to make a difference, we invite you to explore this opportunity as our On-call Information Technology/ Audio Visual Analyst:

Qualifications
At Miraval Austin it is our ongoing purpose to bring imagination, authenticity and meaning to wellness. Each day we work to bring out the best in all we do for our guests and colleagues (you) to take comfort in. Candidates interested in joining us on this journey need to believe in the power of the individual and understand that regardless of the job, every position has meaning and is important to Miraval's purpose.
Miraval is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the wellness industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.
Miraval Austin offers:
• World class resort
• Awarded Fortune's 100 best companies to work for
• Unlimited use of our fitness center, yoga classes, and lectures
• Competitive pay
• Tuition or wellness reimbursement
• Employee discounts on all spa services and programming
• Discounted and complimentary rates at Hyatt Hotels
This role requires a mix of technical expertise, analytical skills, and a focus on improving operational efficiency and customer satisfaction.
As an AV Analyst, your primary responsibilities will include, but are not limited to:
configuring, troubleshooting, and ensuring these applications meet the needs of the organization.
Setup/Maintain Equipment: You are tasked with setup, breakdown, and maintaining the physical Audio-Visual equipment. This includes group setup/breakdown, site visits, and colleague group events. You work with the Sales teams, and External Group Leaders to identify, and build setup packages.
Collaborating with Department Heads: You work closely with department heads to address identified issues and trends. This collaboration aims to implement solutions that improve overall guest satisfaction and experience.
Daily Inspection of Guest Areas: You conduct regular inspections of guest areas to ensure they meet expected standards of cleanliness, functionality, and service. This proactive approach helps in identifying potential issues before they escalate.
Troubleshooting: You are tasked with troubleshooting audio visual issues that may arise within the local and networked environment. This involves diagnosing problems, identifying root causes, and implementing solutions to ensure minimal downtime. You will work with a third-party vendor in order to accomplish these tasks.
Qualifications:
• A post-secondary school degree/diploma in AV or hospitality with strong computer skills to ensure running of systems. 2 years of technical experience in and around Hospitality is preferred.
• Excellent organizational skills with attention to detail
• Ability to work with staff in all levels of the hotel to ensure the ultimate guest/colleague satisfaction.
• Working knowledge of basic IT infrastructure Servers, Workstations, AV equipment and controllers
• Professional demeanor, with exceptional verbal, written, and electronic communication skills.
• Must be flexible with scheduling. Weekends or on-call may be required.
• Ability to work in an agile environment
Physical Demands:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
• While performing the duties of this job, the colleague is regularly required to stand or reach with hands and arms. The colleague is occasionally required to sit, walk, climb, balance, stoop, kneel, crouch, or crawl.
• The colleague must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

We offer excellent benefits:

iAm Days to spend a paid 8 hours experiencing Miraval, twice per year*
Up to $1000 in Wellbeing or Tuition Reimbursement for personal and professional growth*
Discounted and Complimentary Hyatt Hotel nights*
Medical, Prescription, Dental and Vision Insurance on 30thday of employment*
401K with company match*
Generous Paid Time Off program*
Paid Family Bonding Time and Adoption Assistance*
Complimentary daily colleague meals
Employee Stock Purchase Plan*
Access to resort facilities including spa services, programs, hiking trails and fitness center

*Exact benefit package is contingent on status

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.