United States
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Industry : Hotels & Resorts
Department : Front of House
Location : Abu Dhabi, United Arab Emirates UAE
Level : Management
Posted : 04 May 2024
Job Role : Night Manager
Recruiter : Hyatt Hotels
Job Ref : HOZ48592
Employment Type: Permanent
Job Type :
Validate Through : 2024-06-01
Salary Description: Competetive Salary Offered
Description
Main Duties and Responsibilities:
Operational:
§ Block the morning arrivals and communicate them to Room Service for the amenities
§ Check today's pick up and cancelled reservations for HWEB bookings, charge them accordingly and update PMS, also refund the guests credit card.
§ Check the following reports before roll over and ensure all room rates are charged correctly: Complimentary report, Fixed rate report, upgrade report, Rate variance report, Night Manager check report, PM folios in-house, package report for the Kitchen outlet.
§ Ensure all rooms are charged correctly as per single and double occupancy.
§ Print the Credit Card batch reports and forward them to Accounts.
§ Check out and check in all POS folios before rollover.
§ Remove amenities from No-Show rooms before rollover.
§ Double-check on all remaining arrivals before rollover and charge No Shows accordingly as per the hotels procedure.
§ Perform the rollover in the PMS.
§ Create and distribute the relevant reports after rollover: Exco reports, Night Clerk report, Other reports for other departments as required
§ To conduct daily pre-shift briefings to staff on rooms occupancy, arrival and departures, functions / event and special attention that is needed.
§ Continually strive to maintain maximum guest satisfaction
§ To assist the Front Office Manager in maximizing room sales and yield.
§ To open and close the hotel inventory whenever it is deemed necessary and avoid booking out guests and through this managing overbooking levels during the night.
§ To handle guest reservations and issue amenity orders for VIP guests.
§ To ensure that all wake up calls are completed punctually and with courtesy.
§ To ensure that all VIP's in-house names are displayed on the board in the Operator room.
§ To report all relevant emergencies to the Executive Management as required, e.g. Fire, Bomb threat, etc.....
§ To inspect the hotels main entrance, main lobby, guest elevators, restaurants, guest floors and report the findings in the logbook.
§ To check and follow up on the working order of the public areas, guest elevators, guest floors, etc...
§ To liaise with the Bell Desk for updating the lobby signboard.
§ To liaise with and assist other departments as may be required from time to time to ensure a smooth operation in all places during the night.
§ To strictly adhere to the established operating expenses and that all costs are controlled.
§ To assist the Front Manager in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times, following Park Hyatt Abu Dhabi Standards of Performance.
§ To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work.
§ To assign responsibilities to subordinates implementing Multi Tasking principle and to check their performance periodically.
§ To implement a flexible scheduling based on business patterns.
§ To ensure that the par stocks for all operating equipment and supplies are strictly adhered to and that the department is adequately equipped.
§ To assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies.
§ To liaise with housekeeping and other related department on daily operation.
§ To have a thorough understanding and knowledge of all Rooms related services.
§ To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
§ To establish a rapport with guests maintaining good customer relationships.
§ To ensure that the cashiering procedures are strictly adhered to.
§ To ensure that telephone calls are answered as per the policies and procedure and telephone etiquette.
§ To monitor a clean, orderly and business like working environment, ensuring minimal background noise and conversation.
§ To train the subordinates on the correct procedure of handling calls and message handling.
§ To make sure that all staff are aware and trained on the hotel emergency policy and procedure and adhered to it.
§ To ensure that all Luggage & Faxes are delivered within 10 minutes of arrival and follow up accordingly.
§ To act as the communication coordinator between all departments in the hotel.
§ To ensure that all arrival rooms are blocked and clean.
§ To ensure that all guests are checked in and checked out as per Hyatt Internationals Policy and Procedures.
§ To handle guest complaints in accordance with the hotel policy and liaise with the Front Office Manager for any guest complaints and problems next day morning.
§ To perform spot-checks on Registration Cards and check all room rates before the rollover.
Qualifications
Rishi star
Mumbai, India
Awesome hotel !!